Dell Makes Business Continuity Services Available; SunGard Recovery Services Offers Dell Customers Disaster Recovery Services At Less Than $100 Per Month

Business Wire, Nov 19, 1999

ROUND ROCK, Texas--(BUSINESS WIRE)--Nov. 10, 1999--

Dell Computer Corporation (Nasdaq:DELL), the world's leading direct computer systems company, and SunGard Recovery Services Inc., a leading provider of comprehensive computer disaster recovery services, today announced a marketing agreement to provide business continuity service options for Dell customers' business critical servers, both NT- and UNIX-based, on a referral basis in the United States.

Pricing for business continuity services will begin at $99 per month for the Dell(R) PowerEdge(R) server.

Targeted at Dell PowerEdge 4300 and PowerEdge 6300 server customers, these services may be viewed and ordered directly http://www.dell.com/us/en/biz/services/service_sungard.htm. In addition to a replacement server, package options include the use of a SunGard alternate recovery facility or one of SunGard's 11 mobile data centers.

These offerings represent the expansion of Dell services to meet customer requirements in system uptime, especially in the fast-growing NT-based servers arena. Other related services for Dell's enterprise server products include same-day 4-hour(1) and 2-hour on-site response(2) options and a 6-hour repair(2) service.

Ranked No. 78 among the Fortune 500 companies and No. 210 in the Fortune Global 500, Dell Computer Corporation is the world's leading direct computer systems company, based on revenues of $21.7 billion for the past four quarters. Dell designs, manufactures and customizes products and services to customer requirements and offers an extensive selection of software and peripherals. Information on Dell and its products can be obtained through its toll-free number 800/388-8542 or by accessing the Dell World Wide Web site at www.dell.com.

SunGard Recovery Services, the business continuity unit of SunGard Systems Inc. (NYSE:SDS), is the only large specialized provider of proprietary investment support systems and a leading provider of comprehensive computer disaster recovery. SunGard Recovery Services founded the disaster recovery industry in 1978 and provides business continuity services for all major computing platforms. Services include: high availability/electronic vaulting services, co-location for data storage, production and internet servers, computer hotsites and coldsites; recovery network services through the SunGard National Network; and work group recovery services for voice, data and LAN systems. Services are delivered through SunGard's nationwide network of recovery facilities, as well as its fleet of Mobile Data Centers. Business resumption planning, consulting services and PC-based contingency planning tools are furnished through the company's SunGard Planning Solutions division.

Dell is a registered trademark is a registered service mark of Dell Computer Corporation.

Fortune 500 is a registered trademark of Time Inc.

Dell and SunGard disclaim any proprietary interest in the marks and names of others.

(1) Service may be provided by a third-party provider under contract with Dell. Technician will be dispatched if necessary following phone-based troubleshooting. For 7x24 service, Dell will dispatch a service technician within 4 hours of determining the hardware problem. For 5x10 service, if a customer calls in before 4:00pm local time, Dell will dispatch a technician to the customer site within 4 hours of determining the hardware problem. Available within a 100-mile radius of over 70 metropolitan areas. Customers not located within a 100-mile radius of the stocking locations are not eligible for this offering. Not available with any other Dell systems. Available in the U.S. only.

(2) Available within a 25 mile radius of over 60 metropolitan areas. Customers not located within a 25 mile radius of the stocking locations are not eligible for this offering. Available on Dell PowerEdge 43x0, 63x0, and 8450 models and PowerVault 630/650 models in the U.S. only. Not available with any other systems. Dell will, if necessary after phone-based troubleshooting, dispatch a technician to the customer site within 2 hours of determining the hardware problem. For the 6-Hour Repair service, Dell (and our service partners) will make a best effort to repair the hardware within 6 hours of determining the hardware problem. "Repair" of the PowerEdge 43x0, 63x0, and 8450 is defined as standard Dell hardware diagnostics successfully completed and with operational equipment showing no indication of original symptoms. Intermittent faults that can not be duplicated are excluded as part of the 6-hour time commitment. This service includes NOS restoration of Windows NT or Novell Netware, however this activity is not part of the 6-hour time commitment. Restoration is defined as allowing the NOS to reload without hardware fault and a login prompt to appear on the server monitor. The customer must provide the original NOS media for this restoration and is responsible for restoration of application software and data.