Capital One Selects Tower Technology; Credit Card Leader to Implement Advanced Customer Service System

Business Wire, Oct 18, 1999

BOSTON--(BUSINESS WIRE)--Oct. 18, 1999--

Tower Technology, the fastest growing provider of Integrated Document Management solutions in Europe, announced that Capital One, a world-leading credit card provider, has chosen Tower Technology to implement an advanced customer relationship management system to support is continuing rapid growth in the U.K.

Capital One is one of the world's largest issuers of credit cards, with Business Week ranking it 15th in its list of the top 50 performers of the Standard & Poors 500, and Fortune Magazine naming the company one of the "100 Best Places to Work". Established in the U.K. for only three years, Capital One has experienced dramatic growth due to superior customer service and its flexible product range.

The award-winng integrated document management system, Tower IDM from Tower Technology, has been chosen to form an integral part of Capital One's electronic customer information system designed to support the customer services departments at its Operations Center in Nottingham, England.

A Capital One spokesperson said that by adopting this technology the company would be able to provide further improvements to the customer service operation while continuing its rapid expansion in the U.K.

"The potential of this system is to greatly improve our speed of response in processing credit card applications and will underpin all our customer service activities," the spokesperson said.

Damian Hyland, managing director of Tower Technology, Ltd. said, "Capital One is an innovative leader in its business and we are very pleased to be able to assist them in their growth."

About Capital One

Headquartered in Falls Church, Virginia, Capital One Financial Corporation is a holding company whose principal subsidiaries, Capital One Bank and Capital One, F.S.B., offer consumer lending products.

Capital One's subsidiaries are among the largest providers of MasterCard and Visa credit cards in the world. Capital One trades on the New York Stock Exchange under the symbol "COF" and is included in the S&P 500 Index.

Using its proprietary Information-Based Strategy (IBS) to generate constant innovation, Capital One has quickly become one of the world's largest issuers of credit cards and wireless phone service. The IBS combines advances in information technology and sophisticated analytical techniques to identify, manage and take advantage of business opportunities.

www.capitalone.com

About Tower Technology

Tower Technology is a worldwide leader in delivering award winning, high-volume, production imaging, case management and integrated document management solutions. Tower Technology has a proven track record of providing mission-critical solutions on time and on budget. Many of the world's largest imaging and document management systems, some of which have hundreds of millions of objects on-line, are powered by Tower Technology. Tower Technology supports customers around the world and has offices in the North America, Australia and Europe. For more information on Tower Technology and Tower IDM, contact Tower Technology at 617-236-5500, e-mail: inquiry@towertech.com or visit the web site at www.towertechnology.com.