Forrester Research PowerRanks DVD Express No. 1 for Delivery in Books, Music and Video Category

Business Wire, Oct 29, 1999

LOS ANGELES--(BUSINESS WIRE)--Oct. 29, 1999--

Top-Rated for Customer Service, Prices,

Usability, Transactions, Features and Content

DVD EXPRESS (www.dvdexpress.com), the leading online video retailer and authority on digital versatile discs (DVD), was recently ranked No. 1 for delivery in the Books, Music and Video category according to a survey conducted by Forrester Research PowerRankings.

Rounding out the top eight ranked for delivery in the category and behind DVD EXPRESS were Amazon.com, CDNow, Reel.com, barnesandnoble.com, Big Star, Best Buy and Borders.com. The rankings are a result of a 400,000 person online survey and unbiased expert analysis.

The delivery ranking assesses the retailer's product delivery competence, shipping options and return processes. In addition, a Forrester shopper tested specific delivery features such as package-tracking capability, confirmation of shipment by e-mail, timeliness of delivery and the ease and cost of returns.

"Low prices are only one reason a shopper will return to an online retailer; if the consumer receives poor customer service and is dissatisfied with the timing of the delivery, there are hundreds of other online retailers eager to do business," said Michael Dubelko, president and chief executive officer. "A significant role in our customer service is our strategic partnership with FedEx which allows us to ship orders the same day we receive them and keep our promise of promptness and reliability to our customers."

In addition to its No. 1 status in delivery, the Forrester PowerRankings shopper also praised DVD EXPRESS for its low prices, easy returns and simple navigation around the site.

About DVD EXPRESS

DVD EXPRESS, based in Los Angeles, and located on the Web at www.dvdexpress.com, is the leader in entertainment product retailing, which immediately provides customers with selection, service, and value. Top-rated for customer satisfaction by Harris Interactive and BizRate.com, the company has quickly grown to become one of the dominant forces in video retailing since its launch in April 1997.

Merging the future of home entertainment with the future of shopping under the single banner of "High Speed Entertainment," DVD EXPRESS offers customers more than 4,000 DVD-movie and DVD-ROM software titles at daily discounts of up to 50% as well as music soundtracks and video games.

In addition to online retail, DVD EXPRESS is the premier Web destination for DVD, home entertainment and movie enthusiasts, offering a robust online community with entertaining DVD-related editorial content (www.dvd.com), contests, promotions and auctions. DVD EXPRESS can also be found online through its partnerships and advertising deals with the AOL Network (Keyword: DVD EXPRESS), AOL.com, CompuServe, Go.com (formerly Infoseek), NBC's Videoseeker, Compaq, Gateway and AltaVista.