Attachmate OrderTrack Gives Customers Personalized, Self-Service, Web Access to Order Information

Business Wire, Oct 4, 1999

BELLEVUE, Wash.--(BUSINESS WIRE)--Oct. 4, 1999--

OrderTrack provides instant access to order status and shipping

information over a secure Web connection in a rapid deployment

service offering

Attachmate Corporation's Business Solutions Group today announced Attachmate(R) OrderTrack, an Extranet application solution for AS/400(R) systems that provides a safe, secure, easy to use order tracking system.

Without compromising the security of corporate data or customer information, this Web application allows customers to use a password-protected Internet site to view their own individual order status and shipping information that is stored on JD Edwards(R) and other ERP systems. This not only provides outstanding customer service, but also has the benefit of reducing service costs. This is all achieved without impacting the operation of existing host applications.

The Technology - OrderTrack is customized to fit the look and feel of each company's corporate web server. It is built as a set of Active Server Pages (ASP) when running on a Microsoft(R) IIS web server, or as Java(TM) Server Pages (JSP) when running on other web servers. These technologies allow programmability on the server, but only require that standard HTML be downloaded to the browser.

OrderTrack runs on the server, and uses server scripting to make ODBC or JDBC calls to a database driver provided by Attachmate. Using TCP/IP, database query results are returned and then formatted by OrderTrack into HTML pages, which are then displayed by the browser.

Security - There are several layers of security built into OrderTrack. To access the system, customers are prompted for a logon ID and password. This information is provided by and maintained by each company's MIS department, and all communications to the site can be protected with SSL (secure socket layer) security. In addition, the standard offering of OrderTrack is a query-only application -- the data results displayed are read-only, and cannot be changed by the customer.

The OrderTrack(SM) application that accesses the AS/400 system resides behind corporate firewalls, so customers using the systems have no direct access to it; OrderTrack manages what and how the customer sees enterprise data.

Standard Features

-- Analysis and resulting scope-of-work document -- Integration into existing Intranet or Extranet Web sites -- Use of visual elements that match company standards -- Choice of Java-based technologies or Active Server Pages -- Secure login prompts -- Customer database for maintaining access Ids, passwords, and

contact information -- Displays list of recent customer orders -- Clickable links for detailed order information -- Clickable links for real-time order status -- ODBC or JDBC connectivity to AS/400 over TCP/IP

Optional Features

-- Access to systems other than JD Edwards -- Access to CICS(R) transaction information

Pricing and Availability

OrderTrack has a US suggested retail price of $55,000, and is currently available through the Attachmate sales organization. This price is inclusive of both the technology used and the consulting services applied.

About Attachmate

Attachmate Corporation accelerates business advantage by extending the reach of enterprise information. The Company's e-Vantage(TM) products connect people to information on mainframes, AS/400, VAX(R), and UNIX(R) systems with centrally managed Java, ActiveX(R), HTML, and Windows(R) clients or with custom e-business applications. For 17 years, Attachmate has solved business problems for 12 million users worldwide. With 80 offices in 30 countries, Attachmate's global infrastructure provides products, consulting services, support, and strategic partnerships worldwide. Attachmate was also named 1999's Best Large Company to Work For in Washington by Washington CEO Magazine. For more information about Attachmate solutions, contact Attachmate worldwide headquarters in Bellevue, Washington at 425/644-4010 or www.attachmate.com.

(c)1999 Attachmate Corporation. All Rights Reserved. Attachmate is a

registered trademark, e-Vantage is a trademark and OrderTrack is

a service mark of Attachmate Corporation. AS/400 and CICS are

registered trademarks of International Business Machines

Corporation. JD Edwards is a registered trademark of JD Edwards &

Company. Microsoft, Windows and ActiveX are either registered

trademarks or trademarks of Microsoft Corporation in the United

States and/or other countries. VAX is a trademark or registered

trademark of Compaq. UNIX is a registered trademark in the United

States and other countries, licensed exclusively through X/Open

Company, Ltd. Other trademarks or registered trademarks are the

property of their respective owners.