Dialogic Communications Corporation to Showcase Global Messaging and Response Solution at Microsoft Exchange Conference

Business Wire, Sept 24, 1999

NASHVILLE--(BUSINESS WIRE)--Sept. 24, 1999--

Visit Booth No. 250 -- Microsoft Exchange Conference --

October 4-7

Dialogic Communications Corporation (DCC) will showcase the new Universal Notification(tm) (UN) system during the Microsoft(R) Exchange Conference this October in Atlanta. UN is the first-to-market release of an enterprise messaging and response solution with adaptable multi-platform messaging and response capabilities.

UN allows users to select message recipients, submit a message via email and transmit it through all communications platforms (email, phone, fax, pager) from a single email interface using DCC's Recipient Rules Routing(tm). The recipient can choose which way he/she wants to receive messages according to the time of day and the communication mediums available.

UN sends messages to a recipient's desired communications tool according to his/her schedule and current business environment. UN knows how and when to send a message based on each user's personal profile. Message receipt and any responses are confirmed via email, web page or interactive voice response (IVR), bringing communications full circle and eliminating the guesswork experienced with most messaging services.

"The majority of messaging services on the market are one-sided and only concerned with sending information," said George Nichols, VP of Marketing and Alliances for DCC. "That's fine if it you are not concerned whether or not messages are received." In contrast, UN allows for interactive communication and the exchange of information in the most convenient way for the receiver.

Today's business environment can change several times a day, from car to office to airport to hotel room. "UN literally finds recipients and allows them to determine how and when they wish to accept messages and respond to them," said Nichols. "Recipients aren't tied down waiting for important information and the sender does not have to keep up with the contact information of each individual." Users can change their personal preferences for receiving messages at any time to reflect where they are, the importance of the message, and what communication tools are available.

About DCC

Founded in 1982, Franklin, Tennessee-based DCC is the pioneer and established leader in call processing and interactive notification technology. Over 1,200 business, industry and government organizations use DCC's notification and response solutions worldwide. For more information, call 800-723-3207 or visit www.dccusa.com.