REPEAT/DuPont Automotive Selects NHancement Technologies to Provide Call Center Customer Service Solution

Business Wire, Sept 24, 1999

FREMONT, Calif.--(BUSINESS WIRE)--Sept. 24, 1999--

NHancement Technologies Inc. (NASDAQ: NHAN) a leading provider of custom business solutions, today announced a contract agreement to implement DuPont Automotive Finishes (NYSE: DD) new Customer Service Center.

NHancement's advanced call center solution is being developed using both the Enterprise Interaction Center(R) (EIC) from Interactive Intelligence Inc. (R) (I3) (NASDAQ: ININ) and IBM's Lotus Notes(R) (NYSE: IBM).

NHancement will integrate innovative communications technology with DuPont's existing customer database. NHancement's software solutions will improve the customer experience, as well as strengthen DuPont Automotive Finishes' customer services by tracking and managing customer records throughout its distributed operations. This announcement advances NHancement's transition from being a respected reseller of voice processing and telephony products to focus on providing complete end-to-end unified communication solutions.

"We chose NHancement Technologies after seeing how they could design a custom solution to integrate our unique customer information with I3's `all in one' communications server," said Doug Kelly, marketing manager - Americas, for DuPont Performance Coatings. "This will allow us to more efficiently and effectively service our customers' needs. We're really excited about NHancement's value-added EIC and we look forward to the benefits it will provide our customers."

"DuPont is an established organization clearly committed to advance technologies," said Dr. Donald Brown, CEO and president of Interactive Intelligence. "By using EIC as the telephony platform for their customer data, NHancement has offered DuPont a simpler, more cost-effective, and far more flexible alternative to typical CTI solutions.

"EIC's unique unified architecture allows all interactions -- phone calls, faxes, emails, Web chats, Web callbacks and Voice Over Net (VON) calls -- to be processed by a single server. No longer do companies have to administer and support seven or eight separate boxes in order to run their communications system. With this enhanced EIC solution, DuPont can improve customer service, increase productivity -- and do so using fewer resources. This project is one of many that have earned NHancement the right to call itself a premier partner of Interactive Intelligence."

"The DuPont Automotive Finishes project showcases the shift from hardware-centric to software-driven call center solutions," commented Douglas S. Zorn, Nhancement Technologies CEO, President, and Chairman of the Board "The market demand for multimedia computer telephony solutions that improve the quality and effectiveness of customer interactions is huge. To do this well, front line employees must have seamless, easy access to a spectrum of corporate data resources," continued Zorn. "The EIC system will not only give DuPont improved communications, but also a powerful sales and marketing tool."

About NHancement Technologies

NHancement Technologies specializes in multimedia systems that improve internal and external communications functions. This includes facilitation of an enterprise's electronic business transactions (e-commerce) and customer service interactions. The company offers a range of computer telephony products and services that work in both Internet-enabled environments and over standard telephone lines.

NHancement products orchestrate client use of telephone, email, faxing, paging and web-based communications to keep in touch with customers and with one another. As millennial enterprises must cope with a multiplicity of communications channels and a mobile workforce, NHancement has developed an end-to-end solutions suite to enable companies to do business on the road as effectively as in the office. By simplifying business communications and improving access to distributed corporate information (data) resources, NHancement products help clients' to build solid customer relationships and maximize revenue opportunities.

NHancement Technologies also provides customized software development to accommodate each client enterprise's individualized needs. Software projects often focus on ensuring that legacy data be effectively called forward to allow clients to deploy their new system(s) without delay. The company's development experience includes working with many popular call center, customer relationship management and sales force automation products. NHancement's software development services are designed to help clients quickly enjoy the benefits of an improved customer management interface.

The company can be reached at http://www.nhan.com.

About Dupont

DuPont is a science company, delivering science-based solutions that make a difference in people's lives in food and nutrition; health care; apparel; home and construction; electronics; and transportation. Founded in 1802, the company operates in 65 countries and has 92,000 employees.

About Interactive Intelligence, Inc.

Founded in 1994, Interactive Intelligence(R) has become a global leader in the "all-in-one" communications server market with its award-winning "all-in-one" Windows NT-based communications server known as the Enterprise Interaction Center(R) (EIC). EIC replaces proprietary communication devices such as PBXs, ACDs, IVRs, voice mail systems, fax servers, Web gateways, and CTI middleware systems. Add-on products include Interaction Web(TM) (Web chat/collaboration, Web callback, and Voice Over Net calls), Interaction Recorder(TM) (voice logging), Interaction Director(TM) (SS7 pre-call routing), and Interaction Dialer(TM) (predictive dialing). Interactive Intelligence is headquartered in Indianapolis with offices in Atlanta, Boca Raton, Los Angeles, St. Louis, Washington D.C., Aix-en-Provence, and Tokyo. The company can be reached at 1 317.872.3000 or www.inter-intelli.com