ICT GROUP To Provide Expanded Customer Relationship Services for Bell Atlantic; E-mail Management and Web Collaboration Services Added for E-Business Support

Business Wire, April 13, 2000

Business Editors/Hi-Tech Writers

LANGHORNE, Pa.--(BUSINESS WIRE)--April 13, 2000

ICT GROUP, INC. (NASDAQ: ICTG), announced today that it has expanded its agreement with Bell Atlantic to include intelligent e-mail management and Web collaboration services, supporting sales to Bell Atlantic's long distance consumer prospect base.

"ICT GROUP has been providing quality customer relationship management (CRM) sales and service support for Bell Atlantic and sharing in the rapid growth of its consumer long distance business," said John J. Brennan, Chairman and CEO of ICT GROUP. "Adding e-mail management and Internet sales support services to this program expands our relationship with Bell Atlantic, helping them to reach long distance consumers across multiple support channels and e-commerce platforms."

ICT GROUP's intelligent e-mail management solution features automatic acknowledgement, skill-based routing, and custom and fully automated e-mail response services. These services are designed to increase customer satisfaction and online enrollment for Bell Atlantic.

Bell Atlantic also will be using Net2Tel, ICT GROUP's Web collaboration technology providing live operator support for long distance prospects who may need help completing enrollment transactions on the Internet. By adding these services, Bell Atlantic will be better able to assist long distance customers with their decision to purchase.

Intelligent e-mail management and Net2Tel Web collaboration services are provided through iCT ConnectedTouch.com(SM) LLC, ICT GROUP's wholly owned subsidiary providing interconnected solutions for high quality, consistent e-business sales and service support.

Dedicated service representatives currently provide a variety of customer care and telesales support services for Bell Atlantic. According to Rudy DuBay, Senior Vice President of Sales, ICT GROUP, "The services we provide include qualifying, enrolling, and verifying new long distance subscribers. The work is performed in four customer contact centers throughout the U.S., and includes bilingual English/Spanish services, as well."

ICT GROUP, headquartered in Langhorne, Pa., is a leading global provider of customer relationship management (CRM) services. The company helps clients identify, acquire, retain, service, measure and maximize the lifetime value of their customer relationships. The company manages CRM contact centers in the U.S., Europe, Canada and Australia from which it supports domestic and multinational corporations and institutions, primarily in the financial, insurance, telecommunications, healthcare, information technology, media, energy and hospitality industries as well as a growing base of e-business providers.

To learn more about ICT GROUP, visit the company's Web site at www.ictgroup.com. To learn more about Bell Atlantic's long distance services, visit the Bell Atlantic Communications, Inc. Web site at www.callbell.com.

This press release contains certain forward-looking statements that are subject to risks and uncertainties. Forward-looking statements are preceded by, followed by or include the words "believes," "expects," "estimates," "anticipates," or "plans," or similar expressions.

For such statements, ICT GROUP claims the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995.

Actual events or results may differ materially from those discussed in the forward-looking statements as a result of various factors, including without limitation, those discussed in ICT Group's annual report on Form 10-K for the year ended December 31, 1999, and other documents filed by ICT GROUP with the Securities and Exchange Commission.