Onyx Software and Singapore's Largest Information-Communications Service Provider Launch Hosted CRM

Business Wire, April 25, 2000

Business Editors, High-Tech Writers

BELLEVUE, Wash.--(BUSINESS WIRE)--April 25, 2000

e-Business Offering to Asian Market Deal Creates Asia's First

Hosted Customer-centric E-business Service

Onyx Software Corporation (Nasdaq:ONXS) a leading provider of enterprise-wide, customer-centric e-business solutions, and Singapore Technologies Telemedia, Singapore's largest info-communications service provider, today launched Asia's first hosted CRM (Customer Relationship Management) and e-business service.

The announcement, made at a joint press conference in Singapore Tuesday by the presidents of STT and Onyx Software, makes CRM-on-Demand available to companies across Asia, enabling businesses of all sizes to rapidly take advantage of an Internet-based relationship management system.

Stt.com and Onyx will immediately begin marketing and selling CRM-on-Demand to STT's thousands of small, medium and large business customers in Singapore as well as other companies throughout Asia who are eager to take advantage of the Internet and the opportunity it provides to acquire and retain valuable customers. Initially available in Singapore, Hong Kong and Thailand, CRM-on-Demand will also be extended to Malaysia, China, Indonesia, the Philippines, Taiwan and Brunei by the end of this year.

According to Lee Theng Kiat, president of Singapore Technologies Telemedia, the new customer-centric service will give companies the power to compete more effectively in the new economy. "The Internet is changing the way Asian companies do business and stt.com and Onyx are giving them the tools they need to win," he said. "We are bringing to market a full suite of Onyx-based Internet relationship management capabilities and hosting it for customers to ensure that they're up and running quickly without the effort of supporting the applications themselves. This is unique in Asia and represents a major advantage for our clients and for STT."

"Stt.com is delivering an innovative and powerful hosted service built on Onyx's customer-centric e-business platform," said Brent Frei, Onyx Software president and CEO. "For companies across Asia, it brings the ability to combine traditional and electronic customer management processes on a single hosted platform managed and supported 24 hours per day, 7 days per week. With this joint offering, STT gains a high value-added business service to extend to its current and future customer base and Onyx gains a widespread distribution network across Asia."

CRM-on-Demand will be provided by stt.com through its regional network of WEBCentres(TM) and will include hardware, software and other IT resources. Stt.com and Onyx will also partner and collaborate with other system integrators, application service providers (ASP) and consulting firms within the Asian region to extend this offering to their customers as well.

About Singapore Technologies Telemedia

Started in 1994, Singapore Technologies Telemedia (STT) aims to be the leading "New World" global info-communications service provider. It offers a wide suite of services comprising fixed and mobile telephony (StarHub), e-commerce solutions and services (stt.com), paging (ST SunPage), mobile data communications (ST Mobile Data), digital mobile communications network (ST Advanced Radio), satellite services (ST Teleport), cable television (Singapore Cable Vision), distribution of telecommunications equipment (TeleChoice International) and research facility for IT and telecommunications companies (TeleTech Park).

Through STT International, the company has established a strong presence in China. Its China GSM network covers major cities in Szechuan province and has about 52,000 subscribers to date. STT's nationwide paging network, a joint venture with China Unicom, covers 21 Chinese cities and boasts two million subscribers.

STT is the telecommunications arm of the Singapore Technologies group, a multinational technology-based conglomerate headquartered in Singapore.

About stt.com

Started in November 1999, stt.com is a wholly-owned subsidiary of Singapore Technologies Telemedia. stt.com's vision is to be the new Networked e-Business infrastructure company providing IP-centric services across major Asia-Pacific cities and beyond. Its mission is to help companies in Asia fully exploit the power of the Internet and better compete in the new economy.

stt.com offers a full suite of e-commerce services including horizontal Web applications, portal/e-business consulting, regional network of WEBCentre(TM), IP-based Virtual Private Network (VPN), IP telephony products and services, and IP Exchange services.

To date, stt.com has established Singapore and Hong Kong as its super hubs and opened a third Internet WEBCentre(TM) in Thailand. In March, STT signed a Memorandum of Understanding (MOU) with Astra Graphia, a subsidiary of the Astra Group to open a WEBCentre(TM) and logistic centre in Indonesia. A MOU was also signed with the Renong Group to set up a 100-acre Free Trade Area e-Facility in Malaysia.