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Children's Medical Center of Dallas Selects The Beryl Companies to Provide 24-hour Telephone Nurse Triage Services

Business Wire, August 2, 2000

Health & Medical Editors

DALLAS--(BW HealthWire)--Aug. 2, 2000

Children's Medical Center of Dallas, widely regarded as one of the premier children's hospitals in the nation, has engaged The Beryl Companies to provide outsourced telephone nurse triage services for more than 100 physicians affiliated with the medical center in the greater Dallas area.

As a result of this agreement, parents calling their children's physician after-hours, on weekends or on holidays can be assured that experienced nurses will be available via phone to direct them to the most appropriate level of care in a time-sensitive and comforting manner. "Injury or illness doesn't stop just because it's the evening or weekend," said Beryl President Paul Spiegelman. "Now callers into Children's Medical Center can be assured of 24-hour peace of mind."

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Jean Francis, senior vice president and chief nursing officer of Children's Medical Center, said that she selected Beryl to provide this service because "everything Beryl does is first rate. Working with them, seeing their incredible call center and meeting their specialty-trained team of nurses gave me comfort in knowing that Beryl puts quality first. This means everything to us because this service is promoted under our name -- Children's First Call. The physicians also feel comfortable knowing that their patients are being cared for under the same protocol the physician uses and that patient information is in their offices the next morning."

Children's Medical Center of Dallas is a private not-for-profit hospital aimed at "making life better for children." The 322-bed medical center features a 26-bed pediatric intensive care unit, a 10-bed pediatric trauma intensive care unit, a 12-bed psychiatric unit, nearly 50 outpatient clinics and a state-of-the-art emergency center designed specifically for children.

Also located in Dallas, The Beryl Companies is the nation's premier healthcare-exclusive Customer Interaction Center, serving more than 500 healthcare-related organizations nationwide since its founding in 1985. From its 50,000 square-foot, multi-million dollar call center, Beryl provides hospitals, managed care organizations, medical groups, integrated delivery systems, dot com companies and pharmaceutical companies across the country an expanding portfolio of services including outsourced call-center services, clinical nurse triage and web-site development. Beryl's technologies include live agents, Internet referral, live chats, and e-mail.

Visit The Beryl Companies web site at www.beryl.net for further information. Information about Children's Medical Center can also be found on the Internet at www.childrens.com.

Business Services Industry

Children's Medical Center of Dallas Selects The Beryl Companies to Provide 24-hour Telephone Nurse Triage Services

Business Wire, August 2, 2000

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