Onyx Software and Promon IP Launch Brazil into Internet Economy with Hosted E-Business Offering

Business Wire, August 22, 2000

Business Editors/Technology Writers

SAO PAOLO, Brazil & BELLEVUE, Wash.--(BUSINESS WIRE)--Aug. 22, 2000

Leading ASP Technology Delivered by Promon IP Addresses

IT Resource Issue Faced by Small and Medium Businesses

Onyx Software Corporation (Nasdaq:ONXS) and Promon IP today announced a partnership agreement to deliver Onyx 2000 through Promon IP's ASP business unit, making it the first application service provider (ASP) to offer comprehensive, Internet-based relationship management solutions to the Brazilian market and among the first hosted e-business offerings available anywhere in South America.

Built on the Onyx e-Business Engine, Promon IP's ASP offering leverages Onyx Employee Portal, which consolidates business relationship data with third-party applications and relevant Internet information into a single, personalizable interface, allowing marketing, sales and service teams to acquire, analyze, expand and retain customers by capturing and sharing all customer information. The Promon IP ASP offering will offer small and medium businesses a highly scalable, proven suite of relationship management capabilities on a monthly rental basis. Promon IP will host Onyx and will be responsible for business process consulting and service level agreements.

"Companies in Brazil are hungry to participate in the exciting world of commerce happening on the Internet. A hosted customer relationship management and e-business solution is a breakthrough in the way business applications are available today in Brazil. It is the first offering of its kind and opens up a whole new paradigm in the way Brazilian companies can compete for customers, not only here but elsewhere in the world," said Rodrigo Abreu, CEO of Promon IP. "Onyx is a highly scalable, personalizable relationship management solution ideally suited for hosting and Promon IP is confident this offering will accelerate the ability for Brazilian companies to become customer-centric, and more profitable."

"Onyx and Promon IP have created an offering that will be extended to thousands of small and medium organizations in Brazil at a time when the Internet is having a tremendous impact on the way global business is being conducted," said Brent Frei, Onyx Software president and CEO. "Brazil is the world's seventh largest economy, and the region is adopting the Internet faster than anywhere else. The timing couldn't be better for Onyx and Promon IP to be first-to-market with this offering."

Onyx Software's proven ASP technology is now available through ASP partners on every continent.

About Promon IP and unit IP*asp

Promon IP has four distinct units, which aim at servicing the new set of e-business opportunities. These units are IP*netservices (integration of multi-service networks platforms), IP*mobile (Internet mobile solutions), IP*webra (integration and development of e-business solutions) IP*asp (IT solutions under ASP model). With more than 200 employees, Promon IP is one of the biggest Brazilian companies of Internet solutions.

IP*asp is a Promon IP unit which operates on the ASP (application service provider) model, offering IT solutions for installation, maintenance, updating and management. The system is accessed through a network, which may be a dedicated line or even the Internet, and provides network access, hosting, applications, integration, consultancy and installation, management and support. This is a new business model, which allows companies to acquire information systems at a low initial cost. Operating as an ASP allows Promon IP to offer a complete structure for developing solutions in e-commerce, CRM, electronic documentation and management systems (ERP -- enterprise resource planning).

With approximately 1,000 employees, Promon Tecnologia S.A. is the parent company of Promon IP and has been active on the Brazilian market for more than four decades where it has a consolidated position in the telecommunications, power and industrial sectors. Promon, whose capital is totally domestic, recorded operating revenues of R$400 million in 1999, and a net profit of R$46 million.

About Onyx Software

Onyx Software Corporation (Nasdaq:ONXS) is a leading supplier of enterprise-wide, customer-centric e-business applications. Onyx Software's enterprise-class software connects and powers a company's entire e-business world, including customers and partners, and sales, marketing, service and call center functions.

Onyx Software's award-winning products are known for flexibility, reliability and quick deployment, resulting in high return on investment, low total cost of ownership and industry-leading customer satisfaction. Onyx Software operates worldwide, supporting large, medium and small companies including Agile Software, American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, FirstWorld Communications, Hummingbird, NTL Group, Portland Trail Blazers, Prudential Securities, Sierra Health Services and Singapore Cable Vision. For more information, call 888/275-6699 or email info@onyx.com. Please visit http://www.onyx.com/annualreport to download the Onyx Software 1999 annual report and 10K.