Opticom iView to Enhance Cisco's Total Service Management Solution; Integrated Suite Gives CiscoWorks2000 Users End-to-End Perspective of Service Management

Business Wire, August 7, 2000

Business/Technology Editors

ANDOVER, Mass.--(BUSINESS WIRE)--Aug. 7, 2000

Opticom(R), the e-world service management experts, today announced the integration of the iView(TM) product suite with the CiscoWorks2000 Service Management Solution. This integration enables the consolidation, transformation and analysis of CiscoWorks2000 data into critical service management information. With iView, service providers and enterprises can proactively measure and improve service levels and better understand the financial impacts of the technology infrastructure on their businesses.

Integrating iView with CiscoWorks2000 Service Management Solution allows customers to measure service levels, identify the cause of a service performance problem and proactively ensure the improvement of end-user service levels over time. With this powerful integrated solution, both enterprises and service providers can more effectively manage their Cisco-based networks from a business perspective.

The management of services within the networked infrastructure requires a wide range of analysis capabilities that span multiple areas - capacity, inventory tracking, asset deployment, vendor management, SLA measurement, availability, performance, fault management and customer management. Opticom's iView provides a comprehensive, consolidated view of all aspects of service management enabling users to improve their level of services while leveraging existing infrastructure, providing an effective and efficient solution for Internet-powered businesses.

"In the fast-paced, competitive Internet economy, measurement and improvement of service levels is critical to both enterprises and service providers," states Roger Wood, Manager of Product Marketing at Cisco Systems. "The integration of CiscoWorks2000 Service Management Solution with comprehensive measurement of end user services by Opticom's iView enables end-to-end service management for our customers."

iView communicates with CiscoWorks2000 through open XML interfaces and transforms the service level agreement data from CiscoWorks2000 into easy-to-understand, business-focused information. iView's calendar-based service trending and analysis data is readily accessible over the Internet using any industry-standard browser.

"We are pleased to be able to integrate iView with the CiscoWorks2000 Service Management Solution," said Anne Brazao, vice president of marketing at Opticom. "The increased level of integration between iView and CiscoWorks2000 creates an end-to-end service management solution that allows e-world businesses to easily manage and dramatically improve their services. iView not only allows users to manage all aspects of the existing infrastructure more effectively, but also to plan proactively for growth in the future."

About Opticom

Opticom designs and markets strategic service management applications that enable its customers to increase operational efficiency, improve service levels and obtain accurate financial information necessary to apply business management to their technical infrastructures. Committed to developing cutting-edge business solutions for service providers and enterprises, Opticom provides iView solutions, built on an open, standards-based architecture, easily scaled to support the growing infrastructures of Internet-based businesses. Opticom's iView software solutions are in use in many leading major service provisioning companies and corporate IT organizations. Opticom can be reached on the Internet at www.opticominc.com.

Opticom is a registered trademark, and the Opticom logo, opticominc, Executive Information System, EIS, iView, the iView logo, TSA, and Balance Factor are trademarks of Opticom Inc. All other marks are the property of their respective owners.