The GETPAID Corporation Announces the Promotion of Jim Mangano to Vice President of Client Services

Business Wire, Dec 1, 2000

Business Editors

PARSIPPANY, N.J.--(BUSINESS WIRE)--Dec. 1, 2000

The GETPAID(R) Corporation, a leading supplier of collection and deduction management software and services, announces the promotion of Jim Mangano to Vice President of Client Services.

In this capacity, Jim will oversee the operations and growth of installation services, professional services, technical support and training. His objectives include maximizing the customer retention rate. "We have already implemented several tools that have enhanced our service to our customers," explains Jim. "One of these tools is the Customer Satisfaction Index, a measurement of our effectiveness in terms of technical support. We use this Index to gauge our performance, especially when we institute new programs and methodologies. It is our goal to maintain this Index at a rate of 90 percent or better, demonstrating our ability to satisfy our customers."

Jim was promoted from Director of Client Services where he was instrumental in reinstating the User Group Meetings, instituting a stronger technical support program, and establishing the Customer Satisfaction Index. He has a strong background in client services and project management.

"The Client Services area has made great achievements and strides under the direction of Jim," explains Dianna Piumelli, President and COO of The GETPAID Corporation. "We are confident that in his new position as VP of Client Services, he will be able to maintain a high level of customer satisfaction while continuing to enhance our services."

About The GETPAID Corporation

Based in Parsippany, NJ, The GETPAID Corporation is the leading provider of collection and deduction management software used by thousands of commercial collectors in B2B credit departments to manage billions of dollars in overdue receivables.

The GETPAID Corporation product line includes advanced collection and deduction systems with multiple currency and languages for global use, a powerful report writer, and a web-enabled product. The GETPAID Collective Services team is comprised of experts who deliver installation, system configuration, business analysis, training and on-going support services to the more than 400 installations worldwide in a wide array of companies, industries and environments.

For more information, contact GETPAID at 1-800-395-9996 or visit www.getpaid.com.

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