mySAP Customer Relationship Management Gains Endorsement Among Key Analysts; AMR Cites Strong SAP Vision and Names mySAP CRM to CRM Short List

Business Wire, Dec 19, 2000

Business Editors and Technology Writers

WALLDORF, Germany--(BUSINESS WIRE)--Dec. 19, 2000

In a key indicator of growing market momentum for mySAP(TM) Customer Relationship Management (CRM), SAP AG (NYSE ADR: SAP) today announced that mySAP(TM) CRM received a strong evaluation in a recent report by AMR Research Inc., one of the world's premier industry analyst firms.

The report added mySAP CRM to its short list of e-business relationship management (ERM) products.

In its evaluation, "SAP CRM Is Finally Ready for Your Short List," from the AMR SAP Advisory Service for December 2000, AMR Research determined that mySAP Customer Relationship Management provides "the right approach" to ERM and concludes that SAP "has a serious ERM product for customers to evaluate." The evaluation further stated that "mySAP CRM offers users a seamless blend of ERM, supply chain, business (information) warehouse and enterprise resource planning (ERP) functionality." AMR noted that other solutions offer some measure of integration, "but not to the depth or breadth of this type of process integration" supplied by mySAP CRM. The benefit of this level of integration is that it enables employee empowerment through information access "throughout the suite and into the sales, pricing, configuration, financial, manufacturing, logistics and planning components."

In addition, the report accentuates the growing abilities of mySAP CRM as part of a broad e-business platform capable of meeting increasing demands for new technologies and applications such as mobile computing. For example, the report concluded that "SAP's full suite of applications ... delivered in a role-based scenario on the mySAP Workplace(TM) is the correct vision for where organizations will want to go with mobile computing."

"We are energized with this latest development, which clearly shows that SAP provides customers with the correct vision and functionality necessary to remain at the forefront of their industries," said Peter Zencke, member of the executive board of SAP AG. "mySAP CRM enables our customers to have laser-sharp focus on their own customers and partners and the ability to manage relationships profitably through all channels."

About SAP

SAP is the world's leading provider of e-business software solutions. Through the mySAP.com(TM) e-business platform, people in businesses around the globe are improving relationships with customers and partners, streamlining operations, and achieving significant efficiencies throughout their supply chains. Today, more than 13,000 companies in over 100 countries run more than 30,000 installations of SAP(TM) software. With subsidiaries in over 50 countries, the company is listed on several exchanges including the Frankfurt stock exchange and NYSE under the symbol "SAP." (Additional information at www.sap.com.)

This press release contains forward-looking statements based on beliefs of SAP management. Any statements contained in this press release that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. The words "anticipate," "believe," "estimate," "expect," "intend," "may," "plan," "project," "should" and "will" and similar expressions as they relate to SAP are intended to identify such forward-looking statements. Such statements reflect the current views and assumptions of SAP, and all forward-looking statements are subject to various risks and uncertainties that could cause results to differ materially from expectations. The factors that could affect future SAP financial results are discussed more fully in SAP filings with the U.S. Securities and Exchange Commission (the "SEC"), including the SAP Annual Report on Form 20-F. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates. SAP undertakes no obligation to publicly update or revise any forward-looking statements.

Copyright (c) 2000 SAP AG

SAP, mySAP, mySAP Workplace, mySAP.com and other SAP products or services mentioned herein are trademarks or registered trademarks of SAP AG in Germany and several other countries. Other product or service names mentioned herein are the trademarks of their respective owners.