TeleSpectrum Worldwide and US Interactive Announce Strategic Alliance to Provide Global Clients Enhanced e-Customer Relationship Management Capabilities

Business Wire, Feb 23, 2000

Business/High-Tech Editors

PHILADELPHIA--(BUSINESS WIRE)--Feb. 23, 2000

Multi-Channel e-CRM Company and Leading Internet Professional Services Company Team to Offer Global Clients Cutting-Edge e-Business Solutions

TeleSpectrum Worldwide Inc., (Nasdaq:TLSP) a leading e-customer relationship management (e-CRM) and call center solutions provider, today announced a marketing and technology alliance with US Interactive Inc., (Nasdaq:USIT) a leading Internet professional services company that helps the Global 2000 think, build and run e-business. Together the companies can provide clients with greater end-to-end (e2e) e-business solutions including strategy, technology, creative and customer care management tools.

TeleSpectrum provides multi-channel e-CRM solutions with an Internet suite of services that include phone, e-mail, chat, Web telephony and Web browsing. Collaborating with US Interactive offers TeleSpectrum clients access to business, technology and creative strategies to provide clients an e2e e-solution.

Overall, the TeleSpectrum alliance enhances US Interactive's ability to help its Global 2000 clients extend their businesses from behind the Web to beyond the Web.

"TeleSpectrum has chosen to work with US Interactive because of the company's leadership and solid reputation in the exploding world of Internet services," said Keith Alessi, president and CEO, TeleSpectrum Worldwide. "Our research proved US Interactive to be our best choice for an alliance as we continue to develop ChannelCare, our multi-channel e-CRM platform. As the Web site and the call center converge, and the demand for quality customer care related to e-business increases, we firmly believe that this alliance will provide the marketplace a combined package and total e-business solution."

"We're thrilled to work with TeleSpectrum Worldwide and find this alliance extremely beneficial," said Stephen Zarrilli, president and CEO, US Interactive. "As a result of this alliance, US Interactive can now offer companies the ability to leverage TeleSpectrum's multi-channel infrastructure to better serve their customers by building ongoing, two-way relationships and communications."

About TeleSpectrum Worldwide Inc.

Headquartered in King of Prussia, Pa., TeleSpectrum Worldwide Inc. is a provider of multi-channel e-CRM solutions that include customer acquisition, retention and care, interactive voice response, and customer experience measurement. TeleSpectrum provides these services to Global 2000 companies in a wide range of industries, including financial services, telecommunications, technology, insurance, utilities, retail, healthcare and government. To learn more about TeleSpectrum and its capabilities, reference the company's Web site at www.TeleSpectrum.com.

About US Interactive Inc.

US Interactive is a leading Internet professional services company that helps the Global 2000 make business sense of the Internet by thinking, building and running e-businesses. By combining business strategy, digital marketing and technology skills, US Interactive builds electronic enterprises using its proprietary e-Roadmap(R) delivery platform, IVL Methodology(sm) and CAPTURE(sm) -- an Extranet relationship management tool. US Interactive currently has more than 350 employees in seven cities: Los Angeles, Philadelphia, New York, Washington, D.C., Boston, Chicago, and Murray Hill, N.J., and has conducted work on behalf of numerous Fortune 1000 companies including AIG, Comcast, Intel, Lucent, Microsoft, Pfizer, Sprint, and Universal Music. US Interactive was named the 30th fastest growing technology company in the United States as listed in Deloitte & Touche's prestigious Fast 500 Program based on the percentage growth in revenues for the years 1994 to 1998.

The US Interactive name and design and e-Roadmap are registered service marks of U.S. Interactive Inc. IVL Methodology and CAPTURE are service marks of U.S. Interactive Inc. All other company names and products are trademarks of their respective companies. EDITOR'S NOTE: Additional information, including other announcements, about U.S. Interactive Inc. is available at www.usinteractive.com.