Leading Computer Support Web Site Service911.com Inks ASP Deal With BUY.COM

Business Wire, Feb 9, 2000

Business Editors &High-Tech/Internet Writers

DALLAS--(BUSINESS WIRE)--Feb. 9, 2000

Service911.com, the Web's leading computer support Web site, today announced a deal with BUY.COM that will give the Internet retailer's customers top-quality tech support while allowing BUY.COM to concentrate on providing easy, secure, online shopping to its customers.

The pact marks a strong move by Service911.com into the rapidly emerging Application Service Provider (ASP) market which, according to early forecasts by IDC, is expected to be worth approximately $4.5 billion by 2003.

&uot;Our ASP model gives businesses like BUY.COM the ability to relieve their support burden while building customer loyalty through our service-centric expertise,&uot; said Lawrence Schwartz, CEO of Service911.com. &uot;Simply put, we provide a better service delivery mechanism while turning a cost center into a profit center.&uot;

BUY.COM's new Technical Service Center can be accessed directly from its home page at www.Buy.com and offers an array of support options including:

--   More than 5,000 streaming how-to tutorials and videos
--   Easy-to-find product support information on 18,000 products
--   Free technical support via e-mail
--   A multi-vendor/multi-product knowledge library with technical
     documentation, industry articles and product reviews
--   Fee-based installation and on-site repair services

&uot;Our customers are our most important asset, and we look forward to working with Service911.com to take care of our customers after the point of sale,&uot; said Brent Rusick, BUY.COM vice president of operations. &uot;We feel that Service911.com's support services are the most comprehensive of any available on the Web and will add value to the products we sell.&uot;

While Service911.com will primarily focus on technical support and service for BUY.COM's computer and software online specialty stores, the Technical Service Center can be accessed from all of the eight BUY.COM stores.

About Service911.com

Since its inception in January 1997 (formerly as Fixx my PC), Service911.com has quickly become the Web's most comprehensive computer support Web site, bringing together guaranteed, next-day, on-site service; streaming how-to tutorials and videos; a multi-vendor/multi-product knowledge base; one-on-one live help with certified technicians; technical message boards; and the ability for a user to e-mail technicians about technical issues.

Its mission is to provide help for computers and people who use them both as a stand-alone Web site and as an Application Service Provider for e-commerce businesses. For more information, visit www.Service911.com or call 888/FIXX MY PC.