Business Services Industry

ProjecTrak Release 5.0, the Leading Lotus Notes and Domino Based Suite of Corporate Management Tools

Business Wire, Jan 17, 2000

Business Editors and High Tech Writers

SARATOGA SPRINGS, N.Y.--(BUSINESS WIRE)--Jan. 17, 2000

Eden Communications, Inc. announces Release 5.0 of ProjecTrak, the leading Lotus Notes and Domino software support suite. This integrated collection of applications dramatically improves corporate management, planning, and control. The suite is composed of the following integrated and highly customizable modules:

- Project Manager - Help Desk - Client Manager - Bug Tracker

Project Manager: ProjecTrak Project Manager is the ideal project management tool for large and multiple projects. The software controls every step of the development process, from earliest planning to completion, including request submission, feasibility, project plan, task assignment and control, time and status reporting, performance monitoring, resource allocation, budgeting, and issue resolution.

Help Desk: ProjecTrak Help Desk is specifically designed for IT call management, with comprehensive request tracking, extensive reporting capabilities, as well as the ability to perform extensive statistical analysis of call patterns.

Client Manager: ProjecTrak Client Manager is a sophisticated sales automation and client management application. The software allows you to control the complete marketing and sales pipeline process, from initial opportunity and lead to final close, with comprehensive tracking and reporting capabilities.

Bug Tracker: ProjecTrak Bug Tracker allows managers and developers to track defects in the various versions of a software product. All submitted bugs are automatically tracked from initial report through resolution, with multiple views by project, status, assignee, and priority.

Customers

ProjecTrak is installed at major sites such as Citicorp, American Cancer Society, IBM Global Services, Michelin, etc. For a partial client list, see www.projectrak.com/clients.> About Eden Communications

Eden Communications is the developer of ProjecTrak, the leading Lotus Notes and Internet based suite of software support tools, used by more IT departments, managers, and developers than any other project and support management software. As a global firm, Eden serves all major industries, from finance to communications, insurance, manufacturing, banking, and government. The company is based in Saratoga Springs, NY.