United Customer Management Solutions Expands Worldwide Executive Management Team; CRM Leader Fortifies U.S. Operations

Business Wire,  Jan 24, 2000  

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Business Editors

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Jan. 24, 2000

United Customer Management Solutions (UCMS), a worldwide leader in customer relationship management (CRM) outsourcing services, today announced it has bolstered its worldwide &U.S. operations with the appointment of three senior executives: Sharon Matthews, chief executive officer for UCMS worldwide, Edward Norton, president of UCMS, Inc. (U.S.) and Mandeep Khera, vice president of UCMS worldwide marketing.

Founded in 1995 with offices in Australia, the U.K. and the U.S., UCMS employs more than 900, and is the leading CRM outsourcing company in Australia. The company's current customers include leading communications companies such as Vodafone, and Telstra, an Internet solutions provider, VCPL and a leading tollway operator Transurban.

&uot;Now that we have propelled UCMS to a leadership position in Australia, and we have honed and proven our methodology and processes in a concentrated market, we are well-positioned to penetrate the U.S. market,&uot; said Sharon Matthews, UCMS CEO. &uot;The U.S. economic climate, shaped by the new Internet-based economy, as well as industry deregulation, is one of hypercompetition. Effectively leveraging customer relationships is key, and UCMS' proven CRM lifecycle solutions will help companies significantly enhance their competitive positions in today's demanding market climate.&uot;

UCMS has tapped a cadre of experienced, seasoned executives with more than 70 combined years in high technology management to drive its U.S. operations.

Sharon Matthews, chief executive officer for UCMS worldwide, has more than 20 years experience in managing system implementation for clients in the public and private sectors, business development, leading small and large project teams and managing strategic relationships with systems and service vendors. Prior to UCMS, Ms. Matthews was at Unisys as SI principal and general manager and director for the Postal and Retail Market Sector Groups within Unisys' ISG practice in Australia. Prior to Unisys, she held management positions at Wang including regional manager, national manager and senior director. At Prime Computer, she was most recently senior manager for office systems marketing, and also held marketing and business development positions with Sigma Data Corporation and Wrightcell Sellotape Ltd.

Edward Norton, president of UCMS Inc., brings more than 30 years management experience in working with software, systems integration and customer service companies in Europe, Asia and the U.S. Prior to UCMS, Mr. Norton was president of Consilium, a California-based software company that provides integrated solutions for semiconductor manufacturing companies worldwide. Prior to Consilium, he was vice president and general manager for Pyramid Technology (now Siemens-Nixdorf) Asia Pacific, based in Hong Kong. He also held the position of vice president and general manager, for Pyramid's worldwide customer services division, based in California. Prior to Pyramid, Mr. Norton held management positions at Tolerant Systems (now Veritas) and Burroughs Corp. (now Unisys) in Europe.

Mandeep Khera, vice president of worldwide marketing, has more than 19 years combined experience in high technology marketing, R&, customer service, finance and product management. Prior to UCMS, Mr. Khera was vice president of marketing and development for Embarcadero Systems Corp., a start-up software company. Prior to Embarcadero Systems, Mr. Khera worked at Hewlett-Packard for 11 years, where he held several senior management positions, including product line manager for a newly-established global technology business unit HP Asset Management which he started from scratch, customer service manager, and financial operations manager.

About UCMS

United Customer Management Solutions is a leading provider of outsourced customer relationship management (CRM) services for managing lifecycle customer relationships. UCMS' suite of services enables customer-centric organizations to meet today's challenges of lifecycle customer relationship management - from customer acquisition to retention. UCMS serves a wide range of companies that compete in fast-growth industries such as communications, utilities and financial services, and its solutions have enabled them to enhance their revenues, increase productivity and build customer loyalty.

UCMS' U.S. headquarters is located at 240E Twin Dolphin Drive in Redwood Shores, Calif. Telephone: 650/610-7888. Fax: 650/610-7889. Web site: www.unitedcms.com

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