Betmaker.com Chooses LivePerson to Offer Personalized Online Customer Service

Business Wire, Jan 4, 2000

Business Editors/High Tech Writers

WILLEMSTAD, Curacao--(BUSINESS WIRE)--Jan. 4, 2000

The world's premier online sportsbook and casino, betmaker.com, has become the first in its industry to offer real time customer service on the Internet.

The new technology, created by LivePerson, allows customers to chat live with customer service reps at betmaker.com just by clicking on the icon or pop-up box that can be found throughout betmaker's site.

"This is a great new way for us to interact with our customers," said betmaker.com's customer service manager, Silvia Vasquez. "Once we have someone on our site, we want to make sure they have all the information they need and LivePerson helps us give it to them. They can contact one of our representatives and get an immediate answer to their questions without having to disconnect from the Internet."

"Some people prefer to use the Internet, others think it's cold and impersonal. Now we've brought together the best of both worlds and are offering quick, friendly and personalized customer service over the Internet," she added.

About LivePerson

LivePerson is the leading provider of live customer service and sales solutions for Web sites. This innovation serves to make e-commerce a more user-friendly experience, while at the same time maximizing Web site profitability by turning abandoned shopping carts into completed sales. Combining the interactive nature of the Internet with the dependability of traditional customer service, LivePerson aims to spur the growth of both individual sites and e-commerce as a whole. Capitalizing on the multi-million dollar online customer service market, and a medium that expects to account for 50 percent of all inbound service requests by 2002, LivePerson's real-time technology is the next step in the evolution of online customer service.

About betmaker.com

betmaker.com ( http://www.betmaker.com ) is one of the world's largest internet sports wagering companies. The company was founded in 1996 as Global Sports Connection and has built a solid reputation based on its first-class customer service, quick payouts and state-of-the-art fiber optic satellite telecommunication technology. betmaker offers wagers on worldwide sporting events including NFL, NCAA Football, Major League Baseball, NBA, NCAA Basketball, NHL, boxing, tennis, golf, auto racing, horse racing and European soccer. The company serves a multicultural-multilingual, constantly growing community of sports enthusiasts and recreational bettors, whose needs for intense entertainment are always met.

SOURCE: DigitalWork ( http://www.digitalwork.com )

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