Bridgewater Systems and DeskTalk Systems Set New Industry Standard with Software Management System for Resource Management and Performance Reporting

Business Wire, July 17, 2000

Business Editors/Hi-Tech Writer

KANATA, Ontario & TORRANCE, Calif.--(BUSINESS WIRE)-- July 17, 2000

Software Duo Delivers Real-time Enforcement, Management, and

Interactive Reporting Solution Unrivaled On the Market Today.

Bridgewater Systems Corporation (www.bridgewatersystems.com), and DeskTalk(R) Systems, Inc. (www.desktalk.com) have formed a natural alliance in creating a state-of-the-art service provider management system that packages real-time enforcement, management, and interactive reporting for wholesale, business and consumer Internet services.

Fully operational today and supporting millions of subscribers in a major wholesale provider network, this joint solution allows service providers to tailor services to the specific needs of each and every customer, proactively manage service level agreements, and deliver on established quality commitments.

Greg Howard, principal analyst with the HTRC Group, LLC singles out the combined products' feature set for measuring, guaranteeing, and reporting service quality. "Effectively managing service level agreements and establishing reliable reporting applications is a key component to improving overall Quality of Service.

This new solution targets the specific real-time reporting and measuring needs of each individual customer, enabling service providers to tailor value-added services and proactively manage service level performance."

The Bridgewater WideSpan(TM) system offers centralized port and user session control management with over 37 fields of user correlated data extended to DeskTalk's TREND to dynamically collect and analyze these records for usage tracking, trending, and performance management.

With TREND's interactive Web-based reporting, each ISP can create unique report sets that best help them manage their business. This represents a quantum improvement over standard offerings from traditional network equipment vendor solutions on the market today.

About TREND

DeskTalk's TREND(R) automates the collection and analysis of performance data, couples it with its industry-leading predictive tools to warn service providers of impending network problems, and delivers comprehensive reports with full interactive access for Web browser users.

Built on a distributed open architecture, TREND scales to meet the demanding requirements of the largest service provider networks. TREND supports custom report design, tailored threshold definitions and specialized service level calculations required with today's IP-based, e-business infrastructures.

TREND performance reports help service providers proactively manage service level agreements, optimize existing resources and accurately plan future growth.

About WideSpan

Designed as an integrated policy management, AAA and resource control system, the Bridgewater Systems WideSpan solution gives network and service providers a complete IP service delivery platform for their wholesale, corporate and consumer businesses - from dial, wireless and broadband Internet access through to modem wholesaling, virtual ISP and value-added hosting services.

The net result? Internet business software that helps introduce new services faster, deliver on the promise of quality guarantees, and manage network, service and customer growth at Internet speed.

About DeskTalk Systems, Inc.

DeskTalk Systems develops complete, end-to-end solutions for applications, systems, and network performance management. DeskTalk's TREND products enable service providers to improve and guarantee performance by optimizing IP-based next generation network infrastructures.

Prominent service providers, including AT&T, MCI, British Telecom, Bell Nexxia, IBM, Northpoint, Verio, Qwest, Rhythms, and Mindspring depend on DeskTalk's TREND to deliver Quality of Service and insure Service Level Agreements are met. DeskTalk is a privately held corporation, funded by Bear, Stearns & Co, Signal Equity Partners, Geocapital Partners and Nortel Networks.

For more information about DeskTalk, call us at 310/630-1000, fax us at 310/323-6197, send email to info@desktalk.com, or visit us on the Web at www.desktalk.com.

About Bridgewater Systems

Bridgewater Systems works with progressive service providers to deliver integrated policy-driven software systems for IP service networks. Its mission is to be the leader and catalyst for a new class of IP services - those which are customer-focused and tailored to meet the diverse needs of individual users and businesses alike.

Bridgewater Systems Internet business solution enables network, service and application providers to build, manage and capitalize on the explosive growth of IP services, from retail and wholesale Internet access through to VPNs, hosting, multimedia applications, and converged IP/PSTN services.

For more information about Bridgewater Systems, call us at 613/591-6655, send email to info@bridgewatersystems.com, or visit www.bridgewatersystems.com.

Bridgewater Systems, its logo and WideSpan are trademarks of Bridgewater Systems Corporation. DeskTalk and TREND are registered trademarks and TRENDweb, DataPipe and ReportPack are trademarks of DeskTalk Systems, Inc. All other names are trademarks of their respective owners. Contact Information