PeopleSoft Joins Service Vendor Alliance; CRM Software Company Brings Industry Leadership to Organization

Business Wire, July 27, 2000

Business Editors

SAN DIEGO--(BUSINESS WIRE)--July 27, 2000

Bill Rose, SSPA founder/executive director, announced today that PeopleSoft Inc. (Nasdaq:PSFT) has joined the Service Vendor Alliance (SVA), a membership organization dedicated to bringing buyers and sellers together online.

SVA (www.supportgate.com) is a community that increases the exchange of vendors and suppliers within the IT service and support community.

"PeopleSoft has established itself as a leader in the total Customer Relationship Management arena," Rose said. "PeopleSoft clearly understands how to support the enterprise business relationships among customers, employees and suppliers. The company's depth of talent and knowledge of the support automation business makes PeopleSoft a valued Member of the Service Vendor Alliance."

PeopleSoft Customer Relationship Management (CRM), Powered by the Vantive Enterprise products, leverages customer interactions to support a profitable enterprise business strategy. PeopleSoft CRM's industry-leading applications help companies expand their revenue stream by increasing sales and optimizing support and service. PeopleSoft CRM Internet-ready solutions enable customers to access the enterprise via a variety of channels, including Web, phone, email, fax, and wireless. And, PeopleSoft CRM's integration with other PeopleSoft enterprise applications empowers employees, customers and partners with access to relevant information, analysis and workflow, enabling superior customer response, loyalty and profitability.

"PeopleSoft is pleased to join this community of interest," said Sam Gallucci, executive vice president and general manager of PeopleSoft Customer Relationship Management. "We are looking forward to providing our expertise in service solutions to the service vendor community."

About PeopleSoft

PeopleSoft (Nasdaq:PSFT) is a worldwide leader in eBusiness applications and consulting. Their solutions include Customer Relationship Management, eCommerce and Supply Chain Management, Human Resource Management, Financial Management, Professional Services Automation, and Learning Solutions for a variety of industries. PeopleSoft supplies eBusiness Internet applications, consulting and education for large and medium-size enterprises that desire business solutions that are flexible, rapidly deployed, and provide a lower cost of ownership in today's Internet economy. With more than 4,000 customers and 7,000 employees, including 2,600 eBusiness consultants, and products installed in more than 90 countries, PeopleSoft helps its customers to achieve the highest value from eBusiness solutions. PeopleSoft and the PeopleSoft logo are registered trademarks. All other company and product names may be trademarks of their respective owners. Copyright(c)2000 PeopleSoft, Inc. All rights reserved.

About Supportgate.com

Supportgate.com builds Internet service communities. Through these "gates" you will find the individual organizations of Service Vendors Alliance, (SVA), Support Center Practices (SCP) certification, Technical Support Professionals Society (TSPS), Software Support Professionals Association (SSPA), and SSPA Europe.

The Supportgate.com web portal site is "home" for service professionals and executives and features many opportunities such as Peer2Peer Connection Rooms; Member Showcases; Member2Member Information Exchange; Expert Connections; SupportBooks.com; Online Training and an industry specific Career Center. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek.com and a Vendor Directory. Supportgate.com is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Awards; Support SuperStars Awards; SCP Site Certification and SSPA Individual Certification. For recent news releases and other information, see our Internet home page at www.supportgate.com.