SYMON Communications, Inc. Adds OmniContact as New Distributor for France, Belgium and Switzerland

Business Wire, June 2, 2000

Business Editors

HOUSTON--(BUSINESS WIRE)--June 2, 2000

SYMON Extends Its Coverage in Europe;

Improves International Focus and Support

SYMON Communications, Inc., an industry leader specializing in real-time communications, messaging systems and alerting solutions for over 15 years, today announced an agreement whereby OmniContact will distribute SYMON's products in French-speaking markets in Europe.

SYMON Communications, Inc. is a provider of comprehensive visual alerting systems with products installed in over 2,000 call centers, network control centers, help desks and data centers. SYMON's products provide for the collection, delivery, and visual display of a wide variety of real-time information critical to successful customer relationship management (CRM) processes. SYMON has been at the forefront of this technology since the company's inception in 1984.

OmniContact is a fast-growing distributor in the French market with a focus on delivering leading-edge technologies and solutions that address the needs of multi-media contact centers. OmniContact's products span Workforce Management, eCRM and CTI with a suite of services ranging from initial analysis of a client's needs to installation, implementation and training of end users at the client site. OmniContact also offers hotline support and consulting services to meet specific client requirements.

OmniContact's goal in delivering products and services to the market is to enhance the opportunity for its clients to have a competitive, customer-focused, leading position in their respective industries. OmniContact has a team of experts to ensure the successful selection, implementation, and rollout of the most suitable combination of technologies for its clients. With an established presence in the call center market, OmniContact is already working with a number of marquis-quality companies.

"This addition to our sales force will strengthen our ability to serve the international market," stated Nelson Smelker, Vice President of Sales, International. "We will now be able to focus even greater attention and resources in France as well as Switzerland and Belgium. OmniContact will allow us to provide even more support for our customers there, as well as pursue new opportunities," he added.

Denis Daull, Managing Director of OmniContact, commented "SYMON's suite of integrated products for real-time messaging delivers the productivity tool which is a must for all help desks, call centers and IT command centers. The ability to send messages and alerts to a wide variety of output devices, i.e. LED displays, pagers, mobile phones, in real-time offers immediate value across numerous mission critical environments. In addition, the products are well suited to selling through partners - we believe an aggressive channel strategy will allow SYMON to dominate the French speaking market."

OmniContact maintains offices at 25, rue du Marechal Foch, 78000 Versailles, France and can be reached at 33 (1) 30 83 28 15. To obtain additional information about OmniContact, please visit their web site at http://www.omnicontact.fr or e-mail Lorraine Pieterse at lpieterse@omnicontact.fr.

SYMON also works with resellers and distributors providing support in other countries including The United States, Canada, Mexico, The United Kingdom, The Netherlands, Luxemburg, Brazil, Venezuela and Australia. Please access our Web site at www.symon.com for the distributor contact in your area.

About SYMON Communications, Inc.:

SYMON Communications, Inc. is a privately held, Houston, Texas-based company specializing in monitoring and alerting software and display boards. The company's family of products include SYMON2000, SYMON View Plus, SYMON Express and NetBrite, the industry's only IP connected LED wallboards. Additional information can be found at www.symon.com.

SYMON, SYMON2000, SYMON View Plus, SYMON Express and NetBrite are trademarks of SYMON Communications, Inc. All other trademarks mentioned herein are the sole property of their respective owners.