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US Interactive Transforms Toshiba's Extranet to Award-Winner
Business Wire, June 28, 2000
Business Editors/High-Tech Writers
LOS ANGELES--(BUSINESS WIRE)--June 28, 2000
Leading e-Business Solutions Company Uses its Extranet Tool, CAPTURE,
to Provide Better Communication, Marketing and Business Knowledge
Transfer for Toshiba Dealers
U.S. Interactive, Inc. (NASDAQ: USIT), an e-business solutions firm helping to transform some of the world's leading companies into dominant e-business enterprises, today announced it completed a redesign of a dealer Extranet for Toshiba America Business Solutions' Electronic Imaging Division. Subsequently, the newly improved Extranet won the Business Technology Association's "Innovation Award," an honor given to manufacturers who make capital and personnel investments necessary to significantly contribute to the success of their dealers.
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The dealer Extranet called "Internet FYI," is an overhaul to Toshiba's preexisting dealer Extranet developed more than two years ago. Using CAPTURE, an Extranet relationship management tool and a component of US Interactive's e-Roadmap(R) delivery platform, US Interactive revamped Toshiba's Dealer site giving it a new and consistent look and feel while making it more user friendly. For example, in this new version, US Interactive improved the site's functionality giving the marketing staff the ability to directly publish content without using a technologist. There are future plans for US Interactive to redesign more Toshiba Extranets.
"We use CAPTURE as project management tools for many of our strategic alliances and new clients and they rave about its ease and convenience," says Steve Zarrilli, president and CEO, US Interactive. "We're thrilled to pass on our expertise to Toshiba and we look forward to continuing our business relationship to further simplify the company's business processes."
"When the dealer portal was launched, it was the first Internet-based purchasing network to be offered by a copier and facsimile machine manufacturer," says Lisa Richard, vice president, Strategic Business Planning for Toshiba America Business Solutions, Electronic Imaging Division. "When we received feedback from the dealers about the earlier versions, we turned to US Interactive who successfully improved the site. In addition to the award, the dealer's responses have been positive and we're thrilled with the results."
Currently about 95 percent of Toshiba's dealers use Internet FYI to remain up-to-date on account information, product specifications, promotions and training schedules. In addition, there's a bulletin board for technical advice, and access to marketing materials such as sales summaries and sales catalogs.
With 24 hour a day access, Toshiba dealers can post or download pertinent information and improve and increase communication. This access often expedites products and services to customers that may ultimately reduce costs.
About Toshiba
A division of Toshiba American Business Solutions, Inc. (TABS), Toshiba Electronic Imagining Division (EID) manages product planning, marketing, sales, service support and distribution of copiers, facsimile and network printing products throughout the United States, Latin America and Caribbean. The Business Technology Association named EID the most favored manufacturer in five of the past six years, presenting EID with a Channel's Choice Award for "Overall Performance" in 1995, '96, '97, '99 and 2000. Remarkably, in 2000, Toshiba EID became the first manufacturer ever to sweep all five BTA Channel's Choice Awards, winning the award for Overall Performance, Digital Product Line, Corporate Support and Marketing Distribution policy. Among the many other awards garnered in recent years, EID won "Copier Manufacturer of the Year" awards from Marketing Research Consultants in 1997 and 1998 and CIO Web Business awards for its leading edge Intranet site in 1998 and 1999.
Headquartered in Irvine, California, TABS comprises four divisions which manufacture and market business and information-oriented products in the United States and Latin America: the Electronic Imaging Division, Toner Products Division, Document Solutions Engineering Division and TOPAC, a subsidiary which operates a network of copiers/fax dealers. Products include network printing products, copiers, facsimile products, toner products and network controllers.
TABS is an independent operating company of Toshiba Corp., the sixth largest electronics/electrical equipment company, and the world's 28th largest manufacturing corporation in terms of sales. Toshiba Corporation is a world leader in high-technology products with over 300 major subsidiaries and affiliates worldwide. Fiscal year revenue in 1998 was $44 billion. For more information on Toshiba copier and facsimile products, or for a local dealer, call 1-800-GO-TOSHIBA or visit the EID Internet Web site at either http://copier.toshiba.com or http://fax.toshiba.com.
About U.S. Interactive, Inc.
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