Quintus to Participate in Microsoft CRM Conference Series; Industry Speakers and Microsoft CRM Partners to Present `Helping the Customer Succeed Through Effective CRM Solutions'

Business Wire, March 6, 2000

Business Editors and High Tech Writers

FREMONT, Calif.--(BUSINESS WIRE)--March 6, 2000

Quintus Corporation (Nasdaq:QNTS), a provider of contact center solutions for e-customer relationship management (eCRM), today announced its participation in a nationwide Microsoft CRM Conference Tour titled "Helping the Customer Succeed Through Effective CRM Solutions."

Starting March 14 in San Jose, Calif. and winding up on May 11 in San Francisco, Calif., the conference tour will bring industry leaders together to talk about how CRM applications can be easily integrated and quickly adapted to meet the changing needs of businesses online and offline.

Quintus will join other Microsoft CRM partners and industry speakers in delivering presentations covering different perspectives on the CRM industry. Quintus' presentation, "Using the Web to Deliver Sales and Service," will draw on the company's experience in implementing its WebCenter(TM) software for Web-based sales and service operations. The presentation will discuss the market drivers and contact center architecture required for delivering Web-based sales and service and will include a case study.

Commenting on Quintus' decision to participate in this seminar series, Quintus chairman and CEO, Alan Anderson said, "CRM is one of today's fastest growing enterprise applications market. This seminar is a terrific opportunity for Quintus to reach executives and corporate decision makers who are looking for CRM business solutions that reflect the demands of the Internet economy."

The Microsoft CRM Conference is scheduled in the following cities:

March 14, San Jose March 16, Los Angeles March 28, Dallas March 30, Houston April 6, Atlanta April 11, Washington, D.C. April 18, Chicago May 2, New York May 4, Boston May 11, San Francisco

More information about dates and registration can be found at www.quintus.com.

About Quintus

Quintus Corporation (NASDAQ: QNTS) provides a comprehensive e-customer relationship management (eCRM) solution to manage customer interactions, such as customer orders, inquiries and service requests, and deliver consistent customer service across multiple communication channels, including the Internet, email and the telephone. The Quintus eContact(TM) software suite includes applications that address the needs of customer service representatives and agents in sales and service, consumer relations, technical support, and human resources centers and a routing engine to manage customer interactions.

Quintus eContact enables companies to handle high volumes of customer interactions and leverage opportunities to sell additional products and services to their customers. Quintus is based in Fremont, Calif. For more information about Quintus, call 800/337-8941, email sales@quintus.com or access the World Wide Web at www.quintus.com.

The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, including statements regarding Quintus Corporation's expectations, beliefs, hopes, intentions or strategies regarding the future. Forward-looking statements include statements regarding future sales, product introduction and acceptance, market acceptance and financial stability. Quintus Corporation's actual results and the timing of certain events may differ significantly from the results discussed in the forward-looking statements.

Note to Editors: eContact is a trademark and Quintus is a registered trademark of Quintus Corporation.