Banyan Worldwide Selects Evolve's Professional Services Automation Solution; Leading e-Business Services Provider Selects the Service Industry's Leading PSA Solution

Business Wire, March 7, 2000

Business Editors

SAN FRANCISCO--(BUSINESS WIRE)--March 7, 2000

Evolve, a pioneer and leader in e-business solutions for the Professional Services Automation (PSA) market, today announced that Banyan Worldwide (Nasdaq:BNYN), a market leader in delivering e-business services based on leading-edge Internet and directory technology, selected the Evolve solution to automate the core business processes of its rapidly growing e-professional services business. Implementation is currently underway to automate the selling, management and delivery of professional services across Banyan Worldwide's global business.

"The scale and pace of our e-service business has created the need for a centralized services process and management solution tailored specifically to the needs of our company," said Banyan Worldwide Chief Information Officer Scott Kitlinski. "We chose Evolve because it meets our stringent requirements of full service-chain integration, scalability and Internet-enablement for a growing, global organization. Evolve will help us maintain the high quality of e-services we provide, as well as the strong customer and personnel relationships we insist upon in the face of our dynamic business environment."

The Evolve solution will help automate Banyan Worldwide's professional services to improve operational efficiency, resource utilization and enterprise-wide performance visibility.

"Evolve partners with best-of-breed e-business systems integrators to provide innovative, leading-edge e-business solutions that will enable us all to evolve, connect and thrive in the new networked services economy," said Evolve President and CEO John Bantleman. "Our solution provides Banyan Worldwide a means for streamlining operations and gaining resource allocation efficiencies. By coordinating communication and workflow throughout the company's entire service chain, Banyan Worldwide will have the ability to implement projects, access up-to-the-minute information, and manage operations, personnel and resources with significantly greater effectiveness and efficiency."

About Evolve

Evolve is the leader in e-business professional services automation (PSA), delivering solutions that improve the way enterprises sell, manage and deliver high-value professional services. Evolve's customers include: Banyan Worldwide, Becton-Dickinson, Cambridge Technology Partners, DMR, Ericsson, Exodus, Groundswell, Lante, Netscape, Novell, Portal, Razorfish, Scient, ThoughtWorks, Whittman-Hart, Xcelerate, XOR, Xpedior and Zefer. Evolve's solution provides an integrated platform for managing the Service Chain; the core business processes of a professional services organization that is designed to enhance the profitability and effectiveness of services organizations by optimizing resource utilization, improving staff retention and securing organizational visibility of services opportunities and demand. Evolve is headquartered in San Francisco with offices in Chicago, New York, Atlanta and Boston. Additional information can be found at www.evolve.com or call 1-888-2EVOLVE.

About Banyan Worldwide

Banyan Worldwide (Nasdaq:BNYN) is a market leader in delivering e-services based on leading edge Internet and directory technology. Headquartered in Westboro, Mass., Banyan Worldwide holds approximately 41% ownership of Switchboard Incorporated (Nasdaq:SWBD). The company's e-services business specializes in providing Internet-based solutions that build customer intimacy. Leveraging expertise in customer-centric, directory-based technologies, Banyan Worldwide's consultants, partnerships and methodologies help companies address new e-business models, expand business channels and drive growth. For more information visit http://www.banyan.com or call 1-800-2BANYAN.

Note to Editors: Evolve, the Evolve logo, Services.com, ServiceSphere, "Connecting the Service Chain" and "Evolve. Connect. Thrive." are service marks or trademarks of Evolve Software, Inc.