ADC Ranks First Among 13 Billing System Providers in Industry Survey

Business Wire, May 30, 2000

Business Editors & High Tech Writers

MINNEAPOLIS--(BUSINESS WIRE)--May 30, 2000

Chorleywood Consulting Survey Cites ADC's Overall Customer

Satisfaction and Time-to-Market as Key Factors for Highest Ranking

ADC (Nasdaq: ADCT; www.adc.com) today announced that research by telecom industry management consultancy Chorleywood Consulting (www.chorleywood.com) ranked ADC first among 13 billing system providers from around the world. ADC drew the highest overall customer satisfaction rating for several categories, including time-to-market.

Chorleywood has been interviewing telcos for the past five years as part of its Global Target Locator study to determine their level of satisfaction with their billing system and with their supplier. After polling 600 telcos, including those that had implemented in-house systems, Chorleywood determined that ADC was the only vendor that scored better in terms of customer satisfaction than in-house implementations. ADC scored highest because "its customers interviewed were satisfied".

"Time-to-market with sophisticated functionality is critical to today's integrated communications provider. We've emphasized their importance within our design and implementation methodologies for a long time," said Larry Barker, president of ADC's Software Systems Division.

ADC's new suite of products and services, Singularit.e, is designed to allow integrated communications providers (ICPs) to build open operational support systems (OSSs) to compete more effectively in the broadband era. Singularit.e automates key OSS processes by combining real-time convergent billing, advanced customer management and service assurance technology with integration services from leading consulting companies.

About Chorleywood Consulting

Chorleywood Consulting is a U.K.-based management consultancy that has grown from a core expertise in customer care and billing within the global information, communications and technology (ICT) sectors. Now part of the Informa Telecoms Group, a FTSE250 company, Chorleywood's expertise extends across the management and telecoms IT disciplines, offering strategic development through market research and analysis, management consulting, systems integration and project management.

About ADC

ADC Telecommunications, Inc. is a leading global supplier of network equipment, software and integration services for broadband, multiservice networks that deliver data, video and voice communications over telephone, cable television, Internet, broadcast, wireless and enterprise networks. ADC's broadband, multiservice network solutions enable local access, high-speed transmission and software management of communications services from service providers to consumers and businesses over fiber-optic, copper, coaxial and wireless media. Headquartered in Minneapolis, Minnesota, ADC has approximately 16,900 employees around the world and annual sales of $2.3 billion. ADC's stock is included in the Standard & Poor's 500 Index and Nasdaq-100 Index. For additional information, visit ADC's Web site at www.adc.com.