Diamond Micro Solutions Introduces `MyDiamond' Customer Knowledge Web Portal

Business Wire, Nov 1, 2000

Business Editors/High-Tech Writers

SAN LEANDRO, Calif.--(BUSINESS WIRE)--Nov. 1, 2000

Diamond Micro Solutions, a leading network infrastructure solutions and services provider for e-businesses, today launched MyDiamond(TM), a customer knowledge web portal that provides secure, 7x24, online access to comprehensive client account data, real-time product price quotes and custom MyCatalog ordering capabilities. Uniquely designed by Diamond Micro Solutions, MyDiamond is part of the company's strategy to exceed client expectations by offering unmatched, customer-focused services.

Richard W. Martini, president and CEO of Diamond Micro Solutions, said, "MyDiamond gives clients access to our complete knowledge center as it relates to their account information, and facilitates fast and effective communication with our sales and customer service personnel. It is a quantum leap in the level of service we provide and reinforces our commitment to continually delivering easy-to-use services as well as provide immediate access to the information our clients need to improve their bottom line."

MyDiamond saves time and improves business efficiencies by enabling clients to make purchases online, view the status of warranty contracts, track orders, view account statements and billing history, manage RFPs, and a host of other capabilities customized for each client. MyDiamond also enables real-time access to industry news and relevant information.

What Customers Are Saying

"Diamond Micro Solutions is moving in the right direction with MyDiamond and if others don't join the bandwagon they may be left behind," said Gary Fisher, director of facilities/purchasing at Data Broadcasting Corporation. "I like the entire concept of doing business online and will have to think twice about using a vendor that doesn't have a similar capability. I like being able to select items from an online catalog, creating an order and routing it for internal approval before ordering, and looking up invoices online and sharing that ability with our accounts payable department. The time savings and new efficiencies will have a great effect on expenses for the bottom line of my department."

"MyDiamond speeds up the order placement process and shortens internal procedures by eliminating the need to create and fax an order document to Diamond," said Ed Heinzel, senior distribution systems analyst at Bank of the West. "Now I use MyDiamond's online order forms and simply email it to my salesperson. MyDiamond also saves me time and decreases the number of phone calls due to the fast, online responses I'm getting to questions and requests."

MyDiamond: Uniquely Designed for Diamond Micro Solutions Clients

The MyDiamond customer knowledge web portal is the sole creation of the skilled engineers at Diamond Micro Solutions. Without the aid of off-the-shelf tools, Diamond Micro Solutions designed the unique portal to serve the specific needs of its clients, with a level of detail unlike any other customer portal. For example, each customer can log-on to the Web portal to easily communicate and share information in real-time with their account manager, or customer service representative, while viewing pages with customized account information.

About Diamond Micro Solutions

Diamond Micro Solutions is a leading enterprise network infrastructure solutions and services provider for emerging and mid-sized companies. Founded in 1982, Diamond offers, scalable, secure and highly available end to end e-Business, network and Web infrastructure solutions and services, and partners with proven industry leaders like Sun Microsystems, Oracle, Cisco Systems and Veritas Software. Diamond has headquarters in San Leandro, California. For more information about Diamond's proven, leading edge business solutions visit http://www.dmscorp.com.