Toshiba Expands Services and Support Offerings; Toshiba's Expanded Suite of Professional Services Provides Customers With New Options for IT Deployment and Management

Business Wire, Nov 13, 2000

Business Editors and High-Tech Writers

COMDEX Fall 2000

Booth No. 5640

LAS VEGAS--(BUSINESS WIRE)--Nov. 13, 2000

The Computer Systems Group (CSG) of Toshiba America Information Systems, Inc. (TAIS) today announced the introduction of a broad suite of Professional Services that deliver customized solutions to meet the unique IT computing needs of customers.

Toshiba's Professional Services offerings encompass three areas: Design and Assessment Services, Deployment Services and Management Services. Included are plans to offer installation of wireless capabilities to new and existing LAN network infrastructures, further bolstering the company's mobile and wireless leadership.

"Toshiba's Professional Services offer businesses a superior user experience that combines our technology leadership with the computing services most in demand today," said John Keyser, vice president, Services & Support, TAIS CSG. "As a leader in enterprise computing, we recognize businesses need more than just great technology at a competitive price. They need companies who deliver innovative technology solutions and support any time, anywhere and any way.

"With our expanded Professional Services offerings, Toshiba delivers what businesses require to manage their IT infrastructures. These innovative services and support offerings reach beyond the capabilities of technology to help businesses be even more successful."

Toshiba's wireless LAN network installation offering will encompass a package of 802.11b hardware and software access points, PC cards and services items, including site survey, deployment and post-implementation support. These services will be available in Q1 2001.

Design and Assessment Services

Design and Assessment Services provide an analysis of customers' current IT infrastructure and its performance. This baseline data is then used to determine improvements to the existing environment or prepare the business for future IT growth requirements.

Design and Assessment Services include:

- Network Audit/Baseline Assessment

- Performance and Capacity Planning/Audit

- Recovery and Protection

Deployment Services

Once a blueprint is ready, Toshiba Deployment Services will manage every aspect of the deployment quickly and flexibly to meet financial and critical business requirements.

Deployment Services include:

- Toshiba Financial Services, including the EasyLease(TM)program

of innovative leasing options

- Program and Project Management

- Network Deployment

- Build-to-Order/Configure-to-Order

- Server, Notebook and Desktop Deployment

- Windows(R)2000 Migration and Deployment

- IT Systems Integration

Management Services

Toshiba provides a full range of ongoing IT systems management services that can be integrated into customers' operations to improve service quality, maintain systems performance and reduce downtime and support costs.

Management Services include:

- Network Management

- Notebook Management

- Server and Desktop Management

- Data Backup and Recovery Planning

- Network Optimization Services

- Asset and Life Cycle Management

Additional Support Services

Maintenance and Repair -- In addition to industry-leading warranty coverage, Toshiba offers a comprehensive array of services and support programs including SelectServ(SM) warranty extensions and service upgrades, allowing customers to customize coverage to meet their unique business needs.

VirtualTech(TM) and Premium VirtualTech(TM) -- VirtualTech and Premium VirtualTech are Toshiba's fully integrated e-support solutions. Easily accessed from the pre-installed icon on customers' desktops, VirtualTech and Premium VirtualTech give customers the freedom to be more productive by providing answers to questions about their specific hardware and software issues. Available 24/7, VirtualTech is integrated with Toshiba's InTouch(SM) Center. Users choose the type of support they desire -- self-help, interactive e-support, remote diagnostics or enhanced telephone support.

Premium VirtualTech, available on a subscription basis, further expands these features to include additional knowledge resources. Included are more than 150 of the most popular third-party software titles as well as a library of more than 20,000 multimedia tutorial presentations. Premium VirtualTech also provides e-support for third-party hardware/peripherals attached to the Toshiba computer.

EasyLease, Premium VirtualTech and VirtualTech are trademarks and InTouch and SelectServ are servicemarks of Toshiba America Information Systems, Inc. All other products mentioned are trademarked and/or registered by their respective companies.