BizLand, Inc. and HumanClick, Ltd. Offer Live Customer Service; BizLand's One Million Small Business Members Can Now Provide Live, 24/7 Customer Service from HumanClick

Business Wire, Nov 20, 2000

Business/Technology Editors

BURLINGTON, Mass.--(BUSINESS WIRE)--Nov. 20, 2000

BizLand,Inc. (www.bizland.com), a leading provider of online resources to small businesses, announces a strategic alliance with HumanClick, the leading customer service application over the Internet, making HumanClick's live customer service part of BizLand.com's suite of services.

"Providing quality customer service can be a key differentiator for any small business," said Steve Sydness, CEO, BizLand. "Through our strategic alliance with HumanClick, we're empowering BizLand members with the ability to offer 24/7, real-time interactive sales and customer support to better serve and communicate with their customers."

Recent Forrester Research studies indicate that 65 percent of online shoppers abandon their shopping carts because of poor or non-existent customer service. Even 75 percent of satisfied online customers shop around before returning to a Web site to make a purchase, according to Forrester. BizLand members have the ability to avoid this problem with the use of HumanClick.

"As the leading provider of customer service to Small and Medium Enterprises (SME), we're pleased about our partnership with BizLand," said Eitan Ron, HumanClick General Manager and co-founder. "BizLand members will now benefit from the same customer service features as our first 100,000 customer service clients."

The initial offering, available at 1:00 p.m. on November 20, empowers BizLand members with real-time online customer service features such as Chat Invitation, Repeat Visitor Identification, and Email Signature. In the near future, BizLand will offer an enhanced HumanClick Pro service, which provides members with customizable buttons and tailored (canned) responses, Push Pages/HTML, and soon VoIP.

As part of BizLand's commitment to provide superior customer service, the company has also installed HumanClick in its own customer service center. "We believe in practicing what we preach," said John Nusslein, vice president of member support and operations, BizLand. "Since installing HumanClick, we've been able to offer BizLand members the real-time customer service that is crucial in an industry where your competitor is only one click away."

About BizLand, Inc.

BizLand, Inc. (www.bizland.com), is a leading provider of online resources to small businesses and a leading vendor of private-labeled Web sites to large enterprises. Serving more than one million small business members, BizLand offers a complete array of Web-based services ranging from e-commerce storefronts to online promotional tools. BizLand also cultivates a strong small business community through its community message boards and its advice and articles from industry experts. BizLand's private label solution, "Powered by BizLand," combines BizLand's considerable small business expertise with the customers' products or services to produce a customized, small business Web Site. Powered by BizLand customers include Xerox, Inc. and 3Com, Inc.

About HumanClick, Ltd.

HumanClick, Ltd. (www.HumanClick.com), a wholly owned subsidiary of LivePerson, is the leading customer service application over the Internet for the Small and Medium Enterprise (SME) market, facilitating Live, 24/7 Interactive Sales and Customer Support. The HumanClick service permits web site visitors to get immediate, real-time on-demand help and enables web site owners to track and communicate with visitors to their site. HumanClick, an Application Service Provider (ASP), enables its clients to increase sales, improve customer service and reduce costs in 11 different languages and in over 60 countries all over the world.