FedEx Deploys YOUcentric eBusiness Relationship Management Solution

Business Wire, Oct 16, 2000

Business Editors

CHARLOTTE, N.C.--(BUSINESS WIRE)--Oct. 16, 2000

Web-based Solution to Facilitate Communication for Thousands Across

Recently United FedEx Corporate Services Sales Force

YOUcentric, Inc., an eBusiness Relationship Management solutions provider, today announced that FedEx Corporate Services, Inc. ("FedEx") has deployed YOUrelate(TM) from YOUcentric to its 2,800 sales management and professionals in the U.S.

The YOUcentric solution will be an instrumental tool in facilitating communication across the recently united FedEx sales force, resulting in increased operational efficiencies and productivity for all FedEx operating companies.

"Our Web-based solution fits well with the FedEx operating strategy," said Don DeLoach, president and CEO, YOUcentric. "FedEx needed a solution that could be easily integrated to create a unified sales force. This solution will enable the FedEx sales teams to access relevant customer information in order to improve cross-sell opportunities and ultimately increase sales productivity across the newly joined sales organization."

"FedEx is firmly committed to deploying technology that enhances our ability to provide quick, efficient access to key customer relationship information," said Scot Struminger, FedEx vice president of Information Technology. "YOUcentric's web-based functionality made them ideally suited to meet the needs of our mobile sales professionals."

YOUcentric applies the principles of mass customization to provide Web-based solutions that allow companies to manage complex relationships both internally and throughout the extended enterprise. YOUcentric teamed with Sybase Consulting to provide a customized solution to enable FedEx to manage and distribute real-time relationship management and information via the web across its enterprise and customer value chain.

YOUcentric will allow the FedEx sales force to more effectively manage its customer relationships with seamless access to a variety of data sources. Key to the solution is a Web-based open architecture that allows for multiple access methods to one centrally managed application.

Remote users will benefit from synching to laptops over the web using any standard browser or detached hand-held device, including phones and palm devices in future phases.

"In the world of the Web economy, agility is quickly becoming the battleground. Just like the shift from mainframe to client/server computing, the shift from client/server computing to the world of the web will give rise to the leaders of tomorrow who leverage this medium," said Sheryl Kingstone, Program Manager, CRM Strategies, the Yankee Group. "YOUcentric is uniquely positioned to enable FedEx to meet their business needs by exploiting the Web across the extended enterprise, in an adaptable fashion using their internal processes and data."

About FedEx

With annual revenues of $19 billion, FedEx Corp. is the premier global provider of transportation, logistics, e-commerce and supply chain management services. The company offers integrated business solutions through a network of subsidiaries operating independently, including: FedEx Express, the world's largest express transportation company; FedEx Ground, North America's second largest provider of small-package ground delivery service; FedEx Logistics, an integrated logistics, technology and transportation-solution company; FedEx Custom Critical, the world's largest provider of expedited time-critical shipments; and FedEx Trade Networks, a provider of customs brokerage, consulting, information technology and trade facilitation solutions. More than 2.5 million customers are connected electronically through the FedEx information network and approximately two-thirds of its U.S. domestic transactions are now handled on-line.

About YOUcentric, Inc.

YOUcentric is a supplier of eBusiness Relationship Management software. YOUcentric software allows businesses to manage information and interactions among customers, sales partners, employees, and suppliers in real time using the web. Our open, Java-based application allows us to employ the principles of mass-customization in order to provide tailored solutions in a faster, more cost-effective manner than could otherwise be achieved through a traditional software approach. To learn more about YOUcentric's eBusiness Relationship Management software, please visit our web site at www.youcentric.com.

About Sybase, Inc.

Headquartered in Emeryville, CA, Sybase, Inc., is one of the largest global independent software companies. Sybase helps businesses integrate, manage and deliver applications, content, and data anywhere they are needed. Sybase focuses especially on Enterprise Portal (EP) solutions, which give businesses the ability to extend their enterprise to customers, partners, and suppliers by converting stored data into useful information, which can be organized, integrated, and personalized for use anywhere at anytime. The company's products, combined with its world-class professional services and partner technologies, provide a comprehensive platform for integrated, end-to-end solutions in mobile and embedded computing, data warehousing, and Web environments. Sybase customers represent the industries leading the global economy, with strong concentrations in financial services, public sector, telecommunications, and healthcare. The company's Web address is http://www.sybase.com.