CapuNet Taps Daleen for Web-enabled Customer Management and Billing Software Solution

Business Wire, Oct 17, 2000

Business Editors/High-Tech Writers

BOCA RATON, Fla. & ROCKVILLE, Md.--(BUSINESS WIRE)-- Oct. 17, 2000

Daleen's BillPlex(R)Plus product to support extensive

broadband data service offering

Daleen Technologies, Inc. (Nasdaq:DALN), a leading provider of solutions that bond businesses and customers in the digital economy, and CapuNet, a leading provider of broadband Internet access and eCommerce solutions, today announced that CapuNet has selected Daleen's BillPlex Plus industry-ready market package to provide comprehensive web-enabled, customer management, billing and self-care. Daleen's completely integrated product suite will provide CapuNet with rapid execution, total integration and unlimited flexibility to support its ongoing strategic development.

The team at CapuNet, a next-generation broadband provider based in Rockville, Maryland, has since 1986 served as a turnkey value-added source for all broadband data and development services, including high-speed Internet, virtual private networks, web hosting and development to its customers ranging in size from emerging businesses to Fortune 500 companies throughout the United States.

CapuNet fosters a captivating corporate culture, which encourages employee innovation and empowerment, resulting in high levels of satisfaction that are evident to CapuNet customers in its delivery of services and superior customer care. Over the past two years, the company has consistently received the highest rankings from national rating services for commitment to customer satisfaction and high quality service delivery when compared to both regional and national service providers.

"Our decision to work with Daleen demonstrates CapuNet's confidence in Daleen's BillPlex Plus market packages that will allow CapuNet to adapt quickly to changing market opportunities," said John M. Graves, CEO and president of CapuNet. "BillPlex Plus will support our strategic initiatives by providing a scalable solution for web-based customer management and billing, unlimited rating flexibility and total integration to existing enterprise and open source software applications." According to Michael A. Bayuk, CFO and executive vice president of CapuNet, "Daleen has demonstrated an impressive level of commitment in helping us to grow successfully by delivering exceptional value to our customers. Daleen's support strengthens CapuNet's business plan, enhancing our competitive position for delivering innovative data services and continued excellence in the area of customer care by offering powerful web self-care options to our customers."

"Progressive high-speed broadband service providers such as CapuNet are establishing the benchmark for delivering value added service and support to customers. CapuNet realizes that complete integration, flexibility, unlimited adaptability and rapid time to market are instrumental to its success," said Dave Corey, COO and president of Daleen Technologies. "We are pleased to see that CapuNet has recognized that BillPlex Plus will empower them to support their strategic goals for growth and superior customer care. The Daleen team looks forward to supporting CapuNet's continued growth and success."

About Capunet

CapuNet, based in Rockville, Maryland, is a growing, innovative provider of broadband Internet access and eBusiness solutions, including virtual private networks, hosting and development. Since 1986, the team at CapuNet has delivered responsive and affordable development, Internet and network services to customers ranging in size from emerging businesses to Fortune 500 companies. CapuNet, with the support of strategic alliances, has grown its capabilities from regional leader to national provider. For additional information regarding CapuNet's products and services, visit the company web site at www.capu.net.

About Daleen

Founded in 1989, Daleen (Nasdaq: DALN) is a leading provider of solutions that bond businesses and customers in the digital economy. Daleen's software solutions provide mission critical customer and partner management support for businesses that offer voice, data, web and applications hosting services over packet and circuit-switched networks. Daleen's eBusiness software products include eCare, for Internet-self care and partner management, BillPlex(R), for customer management and billing, and SwitchFlow(TM), for service activation. The company distributes its eBusiness software products throughout the world via Business Alliance Partners and other leading certified systems integrators including BusinessEdge, Cap Gemini Ernst & Young, Danet, Prolan and Unisys. Daleen is an active participant and provides leadership in industry forums such as the Global Billing Association, Ordering and Billing Forum (OBF), Internet Protocol Data Record (IPDR) working group, TeleManagement Forum and the Application Service Provider (ASP) Industry Consortium. In addition to its Boca Raton, Florida headquarters, Daleen has regional offices located throughout the United States, Canada and Europe. For additional information regarding Daleen's products and services, visit the company web site at www.daleen.com