Business Objects Awards Five Customers for Excellence in E-business Intelligence

Business Wire, Oct 17, 2000

Business/High-Tech Editors

Business Objects International User Conference

WASHINGTON--(BUSINESS WIRE)--Oct. 17, 2000

Canadian Pacific Railway, The Chase Manhattan Bank, Ingram Micro,

MasterCard International, and Military Health System

recognized at Business Objects International User Conference

One of the new differentiators in the internet economy is the strategic application of e-business intelligence (e-BI) technology.

From banking to financial services and healthcare, to technology and transportation, corporate leaders in every industry are making e-BI a critical component of their e-business strategies. Innovative corporations are forging a competitive advantage with e-BI, and Business Objects (Nasdaq:BOBJ) is pleased to honor five companies who are taking an e-BI leadership role in their respective industries.

Today Business Objects presented the Business Objects Excellence Award to five customers who are capitalizing on e-BI to differentiate their products, services, and customer care. Canadian Pacific Railway, The Chase Manhattan Bank, Ingram Micro, MasterCard International and Military Health System received the awards at the 2000 Business Objects International User Conference in Washington D.C.

"This year's Business Objects Excellence Award winners are true innovators -- first-to-market movers who applied e-business intelligence to their organizations for success. They recognize that e-business has leveled the playing field -- every corporation, customer, and institution now has an equal opportunity in the internet economy," said Bernard Liautaud, president and CEO of Business Objects. "The new differentiator is an intelligence-driven e-business strategy. Those who capitalize on this opportunity will emerge as tomorrow's market leaders."

Following is a brief description of this year's winners:

-- Canadian Pacific Railway: Canadian Pacific Railway (CPR) is

one of the largest railway systems in North America. CPR owns

a fleet of about 1,600 locomotives and 48,000 freight cars,

and each day has about 750 trains and some 80,000 freight cars

on its 22,500 km (14,000 miles) of rail lines in Canada and

the U.S. CPR serves more than 30,000 customers, providing rail

and intermodal freight transportation services coast to coast

over a network extending from Montreal to Vancouver, and

throughout the U.S. Midwest and Northeast. Commercial

alliances with other carriers extend CPR's market reach across

Mexico, the U.S. and Canada.

The railway is using Business Objects solutions for analysis

and reporting of shipment performance and equipment

utilization. With Business Objects, CPR can identify

opportunities to increase the productivity of railcars and

deliver improved reporting to customers. Major internal users

of the tool are the Performance Measurement, Performance

Improvement and Operations Performance groups within the

Customer Service Team, the Freight Car Management team and the

Field Operations group which is responsible for scheduling and

moving trains. The tool allows multiple groups to view,

monitor and address issues from both the shipment performance

and asset utilization perspectives.

-- The Chase Manhattan Bank: One of the world's leading financial institutions
with more than 70,000 employees and 30 million customers worldwide, Chase is a
great example of how a market leader uses Business Objects products to enhance
sales, marketing and customer service efforts. Business Objects provides
individuals in the foreign exchange, derivatives, and global market trading
divisions with self-service access to critical information to help them do
their jobs more effectively. For instance, traders can access information
quickly and in a particular format to help them make fast buy/sell decisions.
Marketers can use the e-BI solution to understand more about their customers --
to rank them by product, business lines, or other parameters. Using Business
Objects solutions, Chase employees worldwide can access, analyze, and share the
information when they need it.

-- Ingram Micro: The largest global wholesale provider of technology products
and services, Ingram Micro Inc. (NYSE:IM) has launched several Business Objects
applications to distinguish its customer and Web site activity. WIP combines
clickstream, sales, customer feedback and infrastructure data into one
easy-to-access Internet solution. With this information, Ingram Micro can
respond with agility to fine-tune its Web site and service operations,
resulting in strengthened and more effective customer relationships. Ingram
Micro is also working with Business the company as a leading implementer of
e-business intelligence. The company's Web Insight Platform (WIP) allows sales,
marketing and management to obtain an integrated daily view of Objects to
create an extranet to aid customers, suppliers and partners in accessing
helpful sales and purchasing information.

-- MasterCard International: MasterCard International uses Business Objects
e-business intelligence solutions to leverage the MasterCard data warehouse,
one of the largest at 26 terabytes, to provide new and exciting services on a
global scale over the internet. MasterCard is also working with Business
Objects to deliver several new extranet applications, including authorization
data mining, customer information, and billing support. These applications will
assist MasterCard and its members in tracking and monitoring data that is
critical to customer service and satisfaction.

-- Military Health System: Military Health System, a 125,000 person healthcare
organization for the U.S. Department of Defense, uses Business Objects as its
global e-BI standard. MHS currently has deployed Business Objects solutions to
more than 17,000 users, and relies on Business Objects to make medical
information, patient records, diagnostic information and chart records
available instantly to decision makers around the world. For instance, doctors
with MHS use the Comprehensive Health Care System to tap into the enormous
database of historical patient data, to make more informed diagnostic
decisions.