Customer Relationship Management Market to Exceed $24 Billion by 2003; Sixth Annual Aberdeen Report Examines Market Size, Segmentation, and Expenditures

Business Wire, Oct 17, 2000

Business/Technology Editors

BOSTON--(BUSINESS WIRE)--Oct. 17, 2000

In a report released today, Aberdeen Group, a leading provider of technology market consulting and research, reports that the Customer Relationship Management market will exceed $8 billion by 2003 and will remain a high-growth IT market. The report, entitled "Customer Relationship Management: Year 2000 Edition" provides an in-depth market analysis on the state of the CRM industry.

"A broad base of end-users employ CRM applications and best practices to form the underpinnings for successful e-Business and mobile e-Business initiatives," says Christopher Fletcher, Vice President and Managing Director. "CRM remains a high priority for IT executives because innovative technologies have raised the bar and customers expect quick, efficient service and support."

"Customer Relationship Management: Year 2000 Edition" examines market size, segmentation, expenditures, and growth forecasts for the CRM, sales force automation, customer support, help desk and field service markets. The report also explores the burgeoning role of application service providers (ASPs), marketing automation, e-Service, and partner relationship management (PRM) and their impact on the already mature CRM market.

As a thought leader in the CRM market since 1994, Aberdeen has helped many leading CRM suppliers successfully market their products. Providing consulting and research in the CRM space, Aberdeen's global CRM team covers every facet of this solution, including integration with e-Business, personalization, marketing automation, and customer service applications. Suppliers profiled in this report include Accrue Software Inc.; Allegis Corporation; Annuncio, Inc.; Applix Inc.; Aprimo Inc.; Aptilon Health; Ask Jeeves; Axios Systems, Ltd.; Baan Company; Brightware; Broadbase Software Inc.; Calico Commerce, Inc.; ChannelWave Software, Inc.; Chordiant Software, Inc.; Clarify; Computer Associates International, Inc.; Digital Impact; eConvergent; eGain Communications Corporation; Epicor Software Corporation; E.piphany; eWare Ltd.; FaceTime Communications; FirePond, Inc.; Firstwave Technologies, Inc.; FrontRange Solutions; Infinium Software Inc.; Intelic Software Solutions, Inc.; Interact Commerce Corporation; Interelate; Janna Systems, Inc.; Kana Communications, Inc.; MarketFirst Software, Inc.; MarketSoft Corporation; MyHelpDesk, Inc.; myNetsales.com Inc.; Network Associates' Magic Solutions; North Systems, Inc.; OnDemand, Inc.; Onyx Software Inc.; Oracle Corporation; Outreach Technologies; Partnerware, Inc.; Pivotal Software; Point Information Systems; Pragmatech Software, Inc.; Prime Response, Inc.; Primus Knowledge Solutions, Inc.; Promptu Corporation; PeopleSoft, Inc.; Purple Solutions, Inc.; Quintus Corporation; Radnet, Inc.; Rainmaker Systems, Inc.; RedCelsius, Remedy Corporation; RightNow Technologies, Inc.; SalesPage Technologies, Inc.; Selectica; ServiceSoft Technologies, Inc.; SalesForce.com; SAP AG; Serviceware, Inc.; Siebel Systems, Inc.; Spider Technologies; Support.com, Inc.; synTelate Corporation; Talisma Corporation; Trilogy Software, Inc.; Unica, Inc.; UpDate.com Software AG; Upshot.com; Ventaso (Market-Touch Corporation); ViryaNet, Inc.; and Webridge.

For more information about "Customer Relationship Management: Year 2000 Edition" visit or call (800) 577-7891. Additionally, Aberdeen will host a Webcast on October 18 to discuss the CRM report findings. To register visit .

About Aberdeen

Aberdeen Group is a leading provider of technology market consulting and research for the investment and IT supplier communities. Steeped in technology and armed with end-user field research, Aberdeen answers clients' critical business and technology questions in the context of the Internet economy and across the product life cycle. Founded in 1988, Aberdeen is headquartered in Boston, Massachusetts, and has research centers in Palo Alto, California; Ft. Collins, Colorado; and Amsterdam, the Netherlands. Aberdeen is located on the Web at www.aberdeen.com.