Deloitte Consulting Veteran Joins Docent; Karen West Appointed VP of Professional Services for eLearning Company

Business Wire, Oct 18, 2000

Business Editors/Internet Writers

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Oct. 18, 2000

Docent, Inc. (Nasdaq:DCNT), a provider of eLearning and knowledge exchange technology, announced today that Karen West, 41, has been appointed as vice president of professional services. Ms. West was most recently a partner with Deloitte Consulting and has over 15 years of experience in consulting and consulting services.

Ms. West will head the professional services group, which guides clients and partners through assessment, design, integration, maintenance and testing of Docent's flagship product, Docent Enterprise. Docent enables the exchange of knowledge among large enterprises, educational content providers and professional communities by using fully Web-based programs. Clients include Andersen Consulting, Deloitte Consulting and Hewlett Packard.

Ms. West will be reporting directly to Dave Ellett, Docent chairman, president and chief executive officer, at the company's headquarters in Mountain View, California.

"Bringing Karen on board will have a significant positive impact on the long-term relationships we develop with our customers and partners," said Ellett. "She has worked directly with clients in a consulting role for over 15 years, and now she'll be applying that experience to expand and improve the professional services we offer."

Ms. West received her bachelor's degree from the University of California at Berkeley and her master's in business administration from Stanford University. Prior to Deloitte, she held positions at Oracle, Hay Management Consultants and Peat Marwick /KPMG.

About Docent, Inc.

Docent, Inc. is a provider of infrastructure software products and services that enable the exchange of knowledge via the Internet. Docent(TM) Enterprise, an Internet-based software platform for knowledge exchange, goes beyond the delivery of learning content online, commonly known as eLearning, to bring together organizations into an electronic marketplace. In addition to being recognized for standing out amongst the competition by PC Week, it was named "Best Integrated Online Learning System" by brandon-hall.com and was amongst several products recognized by Call Center Solutions Magazine as "1999 Product(s) of the Year."

Docent, Inc., headquartered in Mountain View, California with offices throughout the US and Europe, has had over 100 customers since its inception in 1997. These customers include such market-leading companies as Ariba Inc. (Nasdaq:ARBA), Dun & Bradstreet (NYSE:DNB), Lucent Technologies (NYSE:LU), Merrill Lynch (NYSE:MER), Pitney Bowes (NYSE:PBI), Qwest (NYSE:Q), and others. Docent helps to build the right connections between Global 2000 Enterprises, professional communities and a growing list of partners including Andersen Consulting, Deloitte Consulting, Harvard Business School Publishing, Hewlett-Packard (NYSE:HWP), MillerHeiman, Inc., SmartForce (Nasdaq:SMTF), Centra, and C(3)i. For further information about Docent, visit www.docent.com or call 1 650 934-9500.