vCustomer Relies On Equant to Connect Web-enabled Global Contact Centers

Business Wire, Oct 23, 2000

Business Editors

ATLANTA--(BUSINESS WIRE)--Oct. 23, 2000

eService Solutions Delivered via Equant's Network to Global Contact

Centers in Seattle, WA, and New Delhi and Bombay, India

Equant (NYSE: ENT) (Paris Bourse: EQU) today announced it has signed a contract to provide data services connecting vCustomer Corporation's web-enabled Global Contact Centers in India and the United States.

vCustomer will leverage Equant's network capacity to Asia to deliver customer support and information technology services from its Global Contact Centers in New Delhi and Bombay, India and Seattle, WA.

Using Equant's service, vCustomer will be able to deploy electronic customer relationship management (eCRM) technologies such as e-mail management and live chat.

The redundancy and low latency of Equant's network will enable vCustomer to provide reliable eService solutions to its customers at significant cost savings.

"We are very pleased to work with Equant since many Global 1000 businesses rely on it for mission-critical managed-data services," comments Pascal Noronha, vCustomer's executive VP of operations. "The fault-tolerant configuration of Equant's network will allow us to deliver robust customer contact technologies and solutions to U.S.-based companies at half the prevailing contact center cost."

"Through the use of Equant's scaleable, reliable, and secure network, we're pleased to support vCustomer's e-business implementation strategy," said Laurence M. Huntley, Equant's executive vice president of marketing.

Equant's frame relay service is available in 129 countries.

Sanjay Kumar, CEO of vCustomer, adds, "Serious eService providers are committed to aligning the best technologies, processes and people to deliver the critical `touchpoints' successfully. We remain dedicated to growing a world-class network that enables us to support world-class solutions."

About vCustomer

vCustomer is a global eServices company offering outsourced solutions for e-business customer support and management. The company leverages its highly trained staff of customer service and IT professionals throughout its facilities in the U.S. and India to deliver best of breed eCRM technologies, highly technical support service, and offshore IT services over a superior network infrastructure. vCustomer delivers the most cost-effective global solutions for high quality customer care. For more information, visit vCustomer at www.vcustomer.com.

About Equant

Equant operates the world's largest network, providing voice, data, Internet, integration, and application services to companies around the globe. The network reaches key business centers in more than 220 countries and territories. For additional information, see www.equant.com.

This release may contain projections or other forward-looking statements relating to Equant that involve risks and uncertainties. Readers are cautioned that these statements are only predictions and may differ materially from actual future events or results. Readers are referred to the documents filed by Equant with the SEC, specifically the most recent filing on Form 20-F, which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including, among other things, risks relating to Equant's history of operating losses, the unpredictability of growth in Equant's markets, Equant's rapid growth, changing technology, uncertain and changing regulatory restrictions, Equant's international operations, dependence on suppliers, network security issues, competition, and volatility of Equant's stock price. All forward-looking statements are based on information available to Equant on the date hereof, and Equant assumes no obligation to update such statements.