Webvan.com Named Gomez WebStar

Business Wire, Oct 5, 2000

Business Editors/High-Tech Writers

FOSTER CITY, Calif.--(BUSINESS WIRE)--Oct. 5, 2000

Webvan Group, Inc. (Nasdaq:WBVN), the "Last Mile" leader in e-commerce, today announced that it has been named a Gomez WebStar(tm) -- an honor given to e-commerce companies that rank number one in their industry according to Gomez(tm) analysts.

Webvan tops the Internet Grocery Services Scorecard, one of Gomez's rankings of e-commerce sites. Gomez provides Scorecard rankings and merchant certification for more than 6,000 firms in over 75 industries. Scorecard rankings are based on a comprehensive set of objective criteria.

"Webvan is proud to again receive the Gomez Scorecard's highest ranking for the online grocer category," said George T. Shaheen, chairman and CEO of Webvan Group, Inc. "Webvan continues to expand our product offerings in the grocery and non-grocery categories. With our recent merger with HomeGrocer.com, we have also expanded our market reach and currently serve 10 major U.S. markets from facilities located in eight of those markets. Through the convenience, selection, and prices of our Web store and our friendly couriers who hand-deliver orders into a customer's home, Webvan continues to gain credibility and trust with Internet shoppers."

Results are compiled in Scorecards(tm), which can be viewed at www.gomez.com.

Webvan received accolades from Gomez in its "Ease Of Use" category. Webvan also ranked number one in the "On-Site Resources" and "Meal Solution Shopper" categories. Combined, these attributes helped Webvan ascend to the top of the online grocer category. Webvan has been ranked number one in this category for three consecutive quarters.

According to Gomez.com, "Webvan's site remains the industry standard-bearer this quarter, the benchmark by which others set expectations. The half-hour delivery window, product selection, well-conceived search feature and personal account area all contribute to Webvan's prominence in the e-grocery space. Shoppers will enjoy the widest array of products served out of Webvan's enormous, state of the art distribution facilities."

Webvan Group, Inc. is setting a new standard for Internet retailing, combining the convenience of online shopping with a personalized courier service that delivers products into customers' homes within a timeframe of their choosing. Through its Web sites, http://www.webvan.com and http://www.homegrocer.com, Webvan offers a broad selection of quality products at competitive prices. The company's relentless focus on customer service, innovation, and value saves its customers time and money. Webvan's corporate headquarters are located in Foster City, Calif.

About Gomez

Gomez is the leading provider of e-commerce customer experience measurement, benchmarking, and customer acquisition services to help firms build successful e-businesses and guide consumers in transacting online. www.gomez.com

GomezNetworks provides companies with real-time site performance measurement and diagnosis/analysis. Gomez performance measurement technology and tools enable companies to optimize customer experience and improve service performance. www.gomeznetworks.com

GomezPro provides firms with e-commerce customer experience measurement tools, analysis, and advanced data services to help them build successful e-businesses by understanding and utilizing e-commerce best practices. www.gomezpro.com

Gomez.com provides consumers with Scorecard rankings and merchant certification of over 6,000 firms in over 75 industries. Gomez content, tools and incentives enable consumers to navigate and transact online with confidence. The Gomez.com Performance Media(tm) program allows merchants to reach desirable consumers at a guaranteed acquisition cost. www.gomez.com

Note to Editors: Gomez, Gomez.com, GomezPro, GomezNetworks, and Gomez Internet Scorecards are trademarks of Gomez Advisors, Inc. All other products and brand names are trademarks or registered trademarks of their respective owners.