dbaDIRECT Increases Depth of Database Management Using BMC Software

Business Wire, Sept 12, 2000

Business Editors & High Tech Writers

HOUSTON--(BUSINESS WIRE)--Sept. 12, 2000

Proactive Monitoring Allows dbaDIRECT to View Potential

Problems and Deliver Less Downtime and a Greater

Time-to-Value for Customers

BMC Inc. (Nasdaq:BMCS), the leading provider of e-business systems management, today announced that dbaDIRECT(TM), the leader in the emerging field of remote database management, has purchased BMC Software's PATROL(R) solutions. With PATROL, dbaDIRECT can proactively monitor and manage its clients' databases and provide a real-time view of their systems productivity -- ultimately allowing clients to prevent downtime and availability issues.

"If you're going to bet the business on the quality of products that monitor your databases, you want the best, something that is industrial strength," said Mark Vorholt, chief technology officer, dbaDIRECT. "That's why we chose BMC's PATROL. The product's real strength is in its depth and breadth of monitoring and management capabilities. Utilizing PATROL, we can set hundreds of thresholds that will enable us to notify a customer of a problem and take the appropriate corrective action before it impacts their business."

As a Management Service Provider (MSP), dbaDIRECT delivers remote database support via the Internet that its clients need for Oracle, Sybase, Informix, Microsoft SQL Server and UDB DB2. At a time when experienced technology professionals are hard to find, dbaDIRECT -- utilizing PATROL -- provides its customers with a valuable service by monitoring their operational database environment to check, log and repair problems 24x365. Without the ability to have an in-depth view of their database environment, many of their customers would not be able to proactively respond to issues before they become real problems.

Knowing the demanding jobs that DBAs are faced with, they simply don't have time to do everything it takes to monitor today's complex databases. PATROL alleviates the guesswork and passive monitoring techniques and gives DBAs the confidence they need to know that their databases will be up and available constantly. PATROL, along with dbaDIRECT's highly experienced database administrators, provides monitoring, tuning and preventative maintenance functions across multiple database environments.

The products purchased by dbaDIRECT are part of BMC Software's PATROL product line. dbaDIRECT purchased PATROL for Microsoft SQL Server, PATROL for Oracle, PATROL for Informix, PATROL for Sybase, PATROL for Unix and PATROL for Microsoft Windows 2000 Server. As a Microsoft Global Enterprise Partner, BMC Software provides a comprehensive product line of Windows 2000 solutions.

About PATROL

PATROL is a broad, integrated solution that enables the rapid deployment of advanced service level management through a unique continuous improvement process. The process not only enables customers to measure service in terms of end-user response time of business transactions and publish reports on compliance against service level agreements (SLAs), but it also uniquely allows for automated diagnosis of the root cause of failures and prediction of the impact of business change on the quality of service delivered. From a single graphical console, PATROL provides centralized control and helps to proactively manage systems, applications, databases and resources across e-business enabled enterprises. More information on PATROL and its benefits can be found at www.bmc.com/patrol.> About dbaDIRECT(TM)

The leader in the emerging field of remote database management, dbaDIRECT Inc. delivers remote database support services via dial-up and the Internet for Oracle, Sybase, Informix, MS SQL Server, and UDB DB2. dbaDIRECT services include monitoring, tuning, and preventative maintenance functions across the database and operating system environment or for just one server. dbaDIRECT's business model combines BMC Software's premier PATROL management and monitoring tools with an expert team of certified DBAs. This integration provides clients with peace of mind that their production databases are available 24 hours a day, every day of the year. The company is headquartered in Florence, Ky., where it houses its database operations center. For further information, please visit dbaDIRECT's Web site at www.dbaDIRECT.com.

About BMC Software

One of the world's largest independent software vendors, BMC Software delivers the most comprehensive e-business systems management software with the fastest guaranteed implementation. This Service Assurance(TM) strategy enhances the availability, performance and recoverability of companies' business-critical applications. Companies can use this management methodology to demonstrate their ability to deliver optimal service to their customers and partners by joining BMC Software OnSite(TM), a certification program which includes solution implementation and regular HealthChecks performed by BMC Software Professional Services. BMC Software is a Forbes 500 company and a member of the S&P 500, with fiscal year 2000 revenues exceeding $1.7 billion. The company is headquartered in Houston, with offices worldwide. For more information please visit BMC Software's Web site at www.bmc.com.