VocalTec's Surf&Call Network Services Wins Internet Commerce Exposition -ICe- 'Best of Show' Award for Customer Service and Support

Business Wire, Sept 14, 2000

Business Editors, Hi-Tech Writers

SAN JOSE, Calif.--(BUSINESS WIRE)--September 14, 2000

Surf&Call Network Services(TM), a business unit of VocalTec Communications Ltd. (Nasdaq: VOCL), announced today that it has received the `Best of Show' Award for Customer Service and Support at Internet Commerce Exposition (ICe) in San Jose, CA. Entries for this award were subject to a rigorous review process from a panel of industry experts chosen by the International Webmasters Association (IWA) and ICe.

Surf&Call Network Services (Surf&Call) is an Application Service Provider (ASP), enabling businesses with e-commerce storefronts to provide integrated voice (Internet telephony), co-browsing, text chat and form completion assistance directly to customers via the web.

"This award is a solid affirmation of the quality, value and superior technology of our web-enabled call center solution, and we consider it a strong endorsement of our market strategy," said Elon Ganor, Chairman and Chief Executive Officer of VocalTec.

To learn more about Surf&Call Network Services or to watch a streaming video of Surf&Call at the ICe Expo, please visit us at www.surfandcall.net.

About VocalTec

VocalTec Communications Ltd. (NASDAQ: VOCL) is a leading supplier of Internet telephony solutions, credited with launching the voice-over-the-Internet industry in 1995. The Company has three business units: IP Telephony, which provides turnkey solutions to service providers; Surf&Call Network Services, which offers services to web-enabled call centers; and TrulyGlobal Inc., which delivers web-based telephony service directly to the consumer. VocalTec is a founding shareholder of ITXC Corp. (NASDAQ: ITXC), a leading exchange carrier for Internet telephony services established in 1997. Visit us at www.vocaltec.com.

NOTE: VocalTec, VocalTec Surf&Call and TrulyGlobal are trademarks or registered trademarks of VocalTec Communications Ltd. Other trademarks are the property of their respective holders. Certain statements contained in this release may contain forward-looking information with respect to plans, projections or the future performance of VocalTec Communications or any of its subsidiaries or businesses, the occurrence of which involves certain risks and uncertainties, including, but not limited to, product and market acceptance risks, the impact of competitive pricing, competitive products, product development, commercialization and technological difficulties, and other risks detailed in the Company's reports filed from time to time with the Securities and Exchange Commission.