Attachmate Launches Intuitive Search Tool For SupportWeb; Extensive Search Capability Enhances Attachmate's Online Customer Support

Business Wire, Sept 15, 2000

Business Editors, High-Tech Writers

BELLEVUE, Wash.--(BUSINESS WIRE)--Sept. 15, 2000

Attachmate Corporation, the world's most trusted source for host access management solutions, today announced the deployment of a new search tool for Attachmate SupportWeb.

SupportWeb enables customers to find quick answers to their technology questions by providing access to the Attachmate Technical Support Group and extensive library of support information.

"By making it easier for our customers to find the exact answers to their questions and receive a rapid response, SupportWeb now offers advanced search options," states George Martin, senior director, America services and support. "Our customer service is the cornerstone of our solutions, and we are continually looking for ways to improve our customers' ability to do business."

The new tool allows customers an easier and more efficient means of searching more than 6,500 documents that provide support for technical issues. Customers can now search SupportWeb not only by key word but can further narrow their search by adding additional terms. This refined search option makes searching easier and more efficient.

On average, SupportWeb hosts 25,000 user sessions a month.

About Attachmate (www.attachmate.com)

Attachmate Corporation accelerates business advantage by extending the reach of enterprise information. The company's e-Vantage(TM) products provide access to mainframes, AS/400(R), VAX(R) and UNIX(R) systems with centrally managed Java(TM), ActiveX(R), HTML and Windows(R) clients or with custom e-business applications. For 18 years, Attachmate has solved business problems for 12 million users worldwide. With 80 offices in 30 countries, Attachmate's global infrastructure provides products, consulting services, support and strategic partnerships worldwide. Attachmate was named 1999's Best Large Company to Work For in Washington by Washington CEO Magazine. For more information about Attachmate solutions, contact Attachmate worldwide headquarters in Bellevue, Washington at 425/644-4010 or www.attachmate.com.

(c)2000 Attachmate Corporation. All Rights Reserved. Attachmate is a registered trademark and e-Vantage is a trademark of Attachmate Corporation. AS/400 is a registered trademark of International Business Machines Corporation. VAX is either a trademark or registered trademark of Compaq. UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company, Ltd. Java is a trademark or a registered trademark of Sun Microsystems, Inc. in the United States and other countries. Windows and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Other trademarks or registered trademarks are the property of their respective owners.