eAssist.com Selected as Supplier and ASP Hosting Partner of E.piphany Software

Business Wire, Sept 19, 2000

Business Editors/High Tech Writers

SAN DIEGO and SAN MATEO, Calif.--(BUSINESS WIRE)--Sept. 19, 2000

eCRM Solution to further enable targeted

outbound customer communications and compliment leading inbound

communication channels

eAssist.com, a leading provider of electronic customer relationship management (eCRM) solutions, and E.piphany (Nasdaq:EPNY), the leading provider of intelligent customer interaction software, announced today that eAssist has been chosen by E.piphany as a supplier and ASP hosting partner for the E.5 system.

eAssist.com delivers eCRM solutions that enable hosted delivery of integrated application services for eBusinesses. eAssist.com will integrate E.piphany's software products into its eCare, eRetain and eSuggest eCRM offerings to provide complete inbound and outbound customer relationship management services. With E.piphany's software, eAssist.com will leverage its eCRM solution by adding reporting and analysis, marketing, campaign management, and personalization functionality. In addition, the integrated solution enables a single, enterprise-wide view of each customer, allowing insight and personalized action for e-businesses.

E.piphany is relying on partners like eAssist to provide the application hosting that customers require.

"Application hosting is a different business model than software. By partnering with companies like eAssist.com to provide integrated hosting services, we can focus on continued delivery of high quality customer retention software while giving our customers the hosting options they require," said Roger Siboni CEO of E.piphany. "Our eCRM products complement those offered by eAssist.com, driving the continued transformation of business-to-business services on the Internet."

E.piphany's software is capable of drawing data from, and integrating with existing enterprise systems such as e-commerce servers, business-to-business exchanges, existing client/server CRM applications, ERP systems and data warehouses. Technologies from eAssist and E.piphany provide a single view of the customer enabling e-businesses to leverage customer relationships as a whole across all communications platforms.

"With the addition of E.piphany's products to our suite, we can now offer full customer life-cycle management," said Dan Plashkes, president and CEO of eAssist.com. "We are confident that this agreement with a key industry player like E.piphany will bring eCRM to its rightful place as the most effective way to handle customers' needs, while allowing businesses to reduce costs and keep an eye on their bottom line."

eAssist's suite of services enables e-businesses to blend customer intelligence with Web-based interaction technologies, forming a unified, collaborative customer environment designed to reduce customer management costs and improve the customer experience. By using eAssist's integrated application suite and centralized knowledge management, companies achieve faster time-to-revenue, reduce costs, diminish risk of technological obsolescence, and build deeper relationships for improved customer acquisition, retention, and loyalty.

About E.piphany

E.piphany is the leading provider of enterprise software for the Customer Economy. E.piphany provides a single, enterprise-wide view of each customer to help global businesses better understand and proactively serve customers in real-time. The E.piphany E.5 system is an integrated suite of software solutions, blends web-based analytic and operational CRM to unify all inbound and outbound sales, service and marketing customer interactions. E.piphany's headquarters are located in San Mateo, California, with regional offices throughout the U.S., and international offices located in the United Kingdom (EMEA) and Australia (Asia Pacific). E.piphany employs more than 700 full-time employees and is headquartered in San Mateo, California, with its European headquarters in the United Kingdom. E.piphany can be reached at 877-764-4163 or on the Web at www.epiphany.com.

About eAssist.com, Inc.

eAssist delivers electronic customer relationship management (eCRM) solutions that enable hosted delivery of integrated application services for eBusinesses. Managing a wide range of communications channels including self-help, e-mail, chat, conventional telephony, wireless Internet and VoIP, the eAssist.com technology and services are designed to gather, integrate, personalize and manage customer information from each customer interaction. eAssist operates as an application service provider to deliver software as a service, which allows the platform to be rapidly deployed and easily upgraded. The company is headquartered in San Diego, California with offices in Atlanta, Boston, Chicago, Dallas, San Francisco, San Jose, New York, Seattle and London. For more information, please visit the company's Web site at www.eassist.com, e-mail at info@eassist.com, or call (858) 458-4188.

eAssist, eAssist.com, and the eAssist logo are trademarks of eAssist.com, Inc.

E.piphany, E.5, and the E.piphany logo are trademarks of E.piphany, Inc. All other trademarks are the property of their respective owners.