iSKY Partners With Digex to Provide Comprehensive Interactive Solutions in Customer Care

Business Wire, Sept 6, 2000

Business & High Tech Editors

COLUMBIA, Md.--(BUSINESS WIRE)--Sept. 6, 2000

iSKY Offers Fortune 1000 Clients and E-Businesses the

Guarantee of Total Customer Interactivity Through Managed

Web and Application Hosting Partnership

iSKY, the leader in outsourced customer care, today announced a strategic partnership with Digex, a leading managed Web and application hosting service provider for businesses worldwide.

"We're not a technology company," said iSKY President and CEO Richard T. Hebert. "We form partnerships to leverage best-of-breed technologies with the intention of providing our customers with comprehensive interactive solutions. The alliance between iSKY and Digex enhances our ability to do that by offering fully managed Web and application hosting as part of our portfolio."

"iSKY maximizes customer relationships by utilizing leading edge, multi-channel communications technology," said Ellen Lynn, Director of Channel Development at Digex. "Digex will compliment iSKY's technologies with superior managed Web and application hosting solutions, providing its customers with an end-to-end Internet solution."

iSKY partners with technology industry leaders worldwide including, Hewlett Packard, IMA, Lucent Technologies, Oracle, MarketSwitch and now, Digex.

About iSKY

iSKY provides outsourced, real-time, data-driven customer care and relationship management to Fortune 1000 companies and e-businesses seeking to maximize customer value. The Company creates industry-specific acquisition, retention and cross-sell programs supported by interactive one-to-one communications and dynamic data collection and analysis to transform customer care into a strategic business advantage. iSKY Customer Relationship Associates execute these inbound and outbound programs via fully integrated, Web-enabled communications including real-time text chat, e-mail, voice over Internet protocol, telephone and facsimile. iSKY was founded in 1984 as Sky Alland and is headquartered in Columbia, Maryland. For more information, visit iSKY's web site at http://www.iSKY.com.

About Digex, Inc.

Based in Beltsville, MD, Digex, Incorporated is a leading provider of managed Web and application hosting services for some of the world's leading companies that rely on the Internet as a critical business tool. Digex also offers value-added enterprise and professional services, including performance and security testing, monitoring, reporting and networking services. Digex customers, from mainstream corporations to Internet-based businesses, leverage Digex's services to deploy secure, scalable, high performance business solutions, including electronic retailing, online banking, online procurement and customer-service applications. To learn more about Digex, Inc. visit the company's Web site at www.digex.com.