Aspect Communications Delivers First in Series of XML Web Service Products for Multichannel Contact Centers

Business Wire, April 17, 2001

Statements in this press release that are not purely historical are forward-looking statements, including any statements regarding beliefs, plans, expectations or intentions regarding the future. Examples include, but are not limited to, statements regarding the Aspect Workforce Management Adapter being the first step in a broader initiative to define and develop XML Web Services for multichannel contact centers, which will also include XML for real-time information and administration of contact centers. Examples also include statements regarding Aspect's products' abilities to enable clients: to create sophisticated real-time metrics rapidly, combined with new wired and wireless delivery, dramatically increasing the responsiveness of multichannel contact centers; to experience a simpler, more robust solution that delivers expanded functionality from their workforce management systems; to organize and automate the management of their contact centers easily; to save time in routine call center operations; and to simplify integrating data from other systems. Because such statements deal with future events, they are subject to various risks and uncertainties, and actual results could differ materially from the company's current expectations. Factors that could cause or contribute to such differences include, but are not limited to: any unforeseen technical difficulties or product errors related to our products or connectivity to third parties' telephony, front-office and back-office systems; technological or market changes that affect the continued acceptance of the use of emerging technologies, telecommunications or CRM tools for conducting business transactions; and other factors and risks discussed in the company's Annual Report on Form 10-K for the year ended December 31, 2000, the company's Quarterly Report on Form 10-Q for the quarter ended September 30, 2000, and other filings with the United States Securities and Exchange Commission. The company assumes no obligation to update information concerning its expectations.

Note to Editors: Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.