PartSmart Network by Alorica Launches New Fully Automated Web Site; Computer and Hardware Parts Inventory Totaling More Than 3.5 Billion Available to Customers Online

Business Wire, April 17, 2001

Business Editors & High-Tech Writers

CHINO, Calif.--(BUSINESS WIRE)--April 17, 2001

PartSmart Network by Alorica(SM)(PSN), a leading information and service provider for computer and hardware Web-based procurement, introduces its new Web site enhancements including increased automation and online registration.

PSN provides direct access to thousands of new and refurbished hardware and computer parts from leading manufacturers, accessible online via www.partsmartnetwork.com. PSN's fully automated network provides customers with order facilitation, real-time order status and tracking, same day shipping, customer transaction history, advanced search capabilities, and online invoicing.

"Today, the PartSmart Network does more than offer computer parts to our business customers," said Carrie Edwards, director of PSN.

"PSN facilitates trading but, our emphasis is providing better access to and the sharing of information between the members that participate in the computer support market's complex supply chain. We are excited to offer, open online registration for the first time, so that customers both large and small can take advantage of this efficient procurement tool."

"We believe that PSN's customers benefit from Alorica's expertise in software and e-commerce solutions," said Andy Lee, CEO of Alorica Inc.(SM) "PSN's many hardware vendors will also gain added value from the newly launched site which provides more robust tracking and back-end features offering greater insight into their customers needs."

In late Q2 2001, PSN will also provide additional accounting features for its many vendors as well as private procurement network opportunities.

About PartSmart Network by Alorica(SM)

PartSmart Network by Alorica(SM), a leading information and service provider for computer and hardware Web-based procurement, offers online access to computer and hardware parts with inventory totaling more than 3.5 billion.

The fully automated network provides customers with direct access to new, refurbished and hard to find parts from top vendors including Ingram Micro, Parts Now!, Circuit Test, Express Technology, Pb Solutions, Blue Star and MPD Parts. PSN's premier customers include Unisys, Sarcom, Wang, and Compaq.

A leading division of Alorica Inc.(SM), PartSmart Network by Alorica(SM) has headquarters in Chino. More information may be found at www.partsmartnetwork.com

About Alorica Inc.(SM)

Alorica is the world's first and only complete CRM service provider that delivers fully integrated customer interaction management, service logistics, depot and onsite repair services and total e-commerce solutions.

Alorica manages the process with HELIX by Alorica(TM), an award-winning Web-based customer service software that provides real-time Web-based reporting throughout the world. Alorica's products and services are sold worldwide in more than 30 countries through Alorica's exclusive channel of strategic partners.

With headquarters in Chino, Alorica has more than 1,500 employees worldwide. Currently, Alorica provides fully integrated after sales service and support for companies such as American Express, NEC, Packard Bell, and eMachines Inc.

For media and market relations contact: Marketing Department 909/606-3600 Ext. 3644 or marketing@alorica.com.

Note to Editors: Alorica Inc., PartSmart Network by Alorica(SM), HELIX by Alorica(TM) and the Alorica logo are trademarks of Alorica Inc.(SM) and/or its affiliates in the United States and other countries. All other trademarks mentioned in this document are the property of their respective owners.