Deutsche Leasing Standardizes on Siebel eBusiness Applications

Business Wire, April 23, 2001

Business Editors/High-Tech Writers

SAN MATEO, Calif.--(BUSINESS WIRE)--April 23, 2001

German Financial Services Organization Deploys Market-leading

eBusiness Solution to Drive Revenue, Shorten Sales Cycles,

and Improve Customer Service

Siebel Systems, Inc. (Nasdaq:SEBL), the world's leading provider of eBusiness applications software, today announced that Deutsche Leasing, the German financial services organization, has standardized on Siebel eBusiness Applications. This strategy will enable Deutsche Leasing to create a single source of customer information and enhance the company's ability to sell to and satisfy customers through multiple sales channels, including the Internet, phone, face to face, fax and post.

Founded in 1962, Deutsche Leasing is one of Germany's largest and most prosperous finance leasing companies. The company provides a comprehensive range of leasing services and insurance packages for information and communications technology assets, machinery and industrial equipment, medical technology, and energy products on behalf of thousands of business customers throughout Europe. Deutsche Leasing is a division of Sparkassen Finanzgruppe, one of Europe's most successful financial services organizations, and recorded revenues of $3 billion in 2000.

To maximize sales and profitability in the face of intense competition, Deutsche Leasing recognizes the importance of identifying customer needs more quickly and inspiring customer loyalty through enhanced service. By introducing a complete view of each customer interaction -- including all account, contact and customer history information -- across multiple channels, including the Internet, phone, face to face, fax and post, Deutsche Leasing believes it can react faster to sales opportunities and service requests and enhance the quality of its marketing campaigns.

Deutsche Leasing is deploying Siebel eBusiness Applications to create a single, comprehensive and up-to-the-minute view of its leasing customers throughout Europe. Using this approach, the company's field sales and telesales professionals can close more business, shorten each sales cycle, and improve customer service. The company's sales organization will become significantly more effective, raising the probability of winning each deal, and increasing the value of individual leasing agreements. This comprehensive view of the customer relationship will enable Deutsche Leasing to better support and satisfy customers, resulting in increased customer loyalty and revenues.

Using Siebel Sales, Deutsche Leasing's sales and service teams can work together on real time customer and account information. Staff can develop, submit and track leasing estimates, tailored to meet the unique requirements of each customer. They can accurately forecast future business using comprehensive sales pipeline management, generate customized presentations and proposals, and easily produce a broad variety of customer communications. With Siebel Marketing, the company's marketing professionals can also execute outbound, multi-stage campaigns to targeted groups of leasing customers and measure the campaign results effectively. Deutsche Leasing's sales professionals can also instantly view the status of all marketing activity.

"Siebel eBusiness Applications enable Deutsche Leasing to synchronize customer information throughout the business," says Friedel Jonker, Project Manager at Deutsche Leasing. "By introducing a single view of the customer, across multiple channels, the company is able to increase revenue and profitability, ensure customer success and accurately forecast future business. It enables our sales and service professionals to be significantly more effective, helping them to close more deals, shorten the sales cycle and maximize the value of each customer transaction."

"The decision to deploy Siebel eBusiness Applications was based on the company's global market leadership, financial stability and unrivalled commitment to customer satisfaction," Jonker concludes. "Siebel eBusiness Applications also provide excellent multi-language, multi-currency support and adapt easily to emerging technologies."

About Siebel Systems

Siebel Systems, Inc. (Nasdaq:SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness application software enabling multichannel sales, marketing and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems' Web site at www.Siebel.com.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K for the year ended December 31, 1999 and its other filings with the Securities and Exchange Commission.