FrontRange Solutions Announces Conversion Program to Capture Tivoli Service Desk Users; Tivoli Service Desk Users Are Offered HEAT Software As An Option

Business Wire, April 24, 2001

Business Editors/High-Tech Writers

COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--April 24, 2001

FrontRange Solutions Inc., one of the world's leading suppliers of software for automating customer service support centers for workgroups and small to mid-sized organizations, today announced the launch of a conversion program to convert Tivoli(R) Service Desk (TSD) users over to HEAT(R) service and support software.

"HEAT offers a world-class alternative ensuring proven reliability and ease of use," said Edwin Gear, executive vice president of worldwide business solutions at FrontRange. "We know that TSD customers are concerned about the costs they have already incurred to setup their existing support infrastructures. We are offering a very compelling alternative that will ensure they maintain service standards without incurring prohibitive additional costs."

To make the conversion attractive to TSD users, FrontRange Solutions will discount core HEAT licenses by 50% for TSD users who contract with FrontRange Solutions by June 29, 2001. HEAT add-on products such as, HEAT(R) Self Service(TM) and HEAT(R) Asset Tracker are offered at full price. In addition, each TSD user who converts to HEAT can receive additional discounts through a referral program.

"All, but the largest of TSD customers, should consider evaluating some of the top-tier workgroup offerings such as FrontRange," commented John Warne, Meta Group analyst in response to the announcement.

The FrontRange HEAT conversion program came in response to several TSD users seeking alternative service desk options. In addition to providing a proven and reliable solution, HEAT software has won the Users Choice Award, sponsored by CUSTOMER Support Management magazine and RealMarket, two years in a row. FrontRange consistently exceeds customer support expectations and recently achieved a 98% customer satisfaction rating from its own customers.

"FrontRange has an excellent solution certainly suited for this market space, and its history of scoring high in customer satisfaction is a significant driver for Tivoli customers," said Ivy Meadors of the Help Desk Institute.

For more information about the Tivoli conversion program, visit: www.heatsos.com/tivoli.> About FrontRange Solutions Inc.

FrontRange Solutions Inc. develops market-leading customer relationship management (CRM), and service and support software. Marketed under the award-winning GoldMine(R)and HEAT(R)brands, FrontRange Solutions provides CRM, e-business and e-commerce solutions to small to medium-sized organizations. Headquartered in Colorado Springs, Colo., the company sells its products and services worldwide through a direct sales force, value-added resellers and other distribution partners.

Employing over 750 people, FrontRange Solutions has regional offices in Pacific Palisades, Calif., and Chicago, Ill. International offices are located in the United Kingdom, France, Germany, Italy, South Africa, Australia, and Singapore.

For more information about FrontRange Solutions' products, contact GoldMine sales at 800/654-3526. For information about the HEAT family of products, call 800/776-7889. For inquiries about the e-commerce and e-business products, please call 773/693-8000, or visit the company's Web site at www.frontrange.com.