Witness Systems Selects GoToMyPC From Expertcity for Remote PC Management

Business Wire, August 14, 2001

Business Editors

SANTA BARBARA, Calif.--(BUSINESS WIRE)--Aug. 14, 2001

Expertcity Inc., the market leader in Web-based remote-access and customer-support technologies, today announced that Witness Systems (Nasdaq:WITS), a leading global provider of customer interaction recording, analysis and e-learning software that enables companies to optimize their customer relationships, has licensed its GoToMyPC service.

GoToMyPC is a revolutionary new offering that delivers secure, immediate access to a computer's files, programs and resources, making remote access easier, less expensive and more functional than ever before. With GoToMyPC, Witness Systems has secure, direct access to its large base of Global 2000 customers and their solutions, which allows the company to provide world-class service and support from any Internet location.

According to Jeff Ford, senior vice president of global operations for Witness Systems, the company needed a remote access solution to help ensure its eQuality(TM) software was functional at all times within its customers' contact center environments.

"Our goal, company-wide, is to provide leading-edge software solutions to global companies looking for quick, successful implementations, rapid returns on investment and high satisfaction levels. After evaluating a number of remote support options, we concluded that the GoToMyPC service offered the highest level of security and functionality of any Web-based remote-access service currently on the market," Ford said.

"It's especially gratifying that the leading provider of quality assurance and customer relationship management optimization software has selected our product as its remote-access solution," said Brian Donahoo, senior vice president of products at Expertcity. "With GoToMyPC, Witness Systems will benefit from a fast, easy and secure solution designed to help optimize its customer relationships."

GoToMyPC is available in three customized service plans: a Corporate plan, which enables companies to provide remote access for telecommuters; a Premium plan, which is designed for system administrators who require access to large networks of computers; and a Personal plan for individuals who require remote computer access when traveling and working from home.

About Witness Systems

Witness Systems is a leading global provider of business-driven multimedia recording, performance analysis and electronic learning management software that enables companies to optimize their customer relationships. By enhancing the quality of customer interactions across multiple communications media -- including the telephone, e-mail and Web chat -- the browser-based eQuality(TM) enterprise collaboration architecture enables companies to capture, communicate and collaborate on customer interactions throughout the enterprise using advanced business rules, notification and annotations.

As a fully integrated, closed-loop performance optimization solution set, eQuality enables companies to record, evaluate, analyze and learn from customer contacts, allowing them to generate additional revenue opportunities, improve profitability, develop customer sales/service representatives' (CSRs) skill sets, enhance customer retention and achieve greater customer loyalty. For additional information about Witness Systems and its award-winning eQuality software, visit www.witness.com or contact the company at 888/3-WITNESS.

About Expertcity Inc.

Expertcity is the leading provider of Web-based remote-access and customer-support technologies. The company's award-winning screen-sharing technology enables users to view and control a remote computer via the Web, thus enabling enterprise-critical functions such as internal and external Web-based technical support; online sales and customer service; and remote access.

Founded in 1999, the company's clients include Sun Microsystems, Intuit, Bertelsmann, Nortel Networks, Colgate-Palmolive, Honeywell, CompUSA, DecisionOne, Witness Systems, Cox Communications, CDW, Talisma, Sage, RightNow Technologies, Cablevision, Peachtree, Allied Mortgage Capital Corp., eSylvan, MicroWarehouse, SkillSoft, Harcourt-Brace, SaskTel and Bluestone Software.

Investors include Sun Microsystems, ZDNet, Bertelsmann Ventures and Wit SoundView Ventures. Headquarters are located in Santa Barbara.

Expertcity.com, Expertcity, DesktopStreaming.com and DesktopStreaming are trademarks of Expertcity Inc. Other product and company names may be trademarks, registered trademarks or service marks of their respective owners.