NetComm Solutions, Inc. Standardizes on Siebel eBusiness Applications

Business Wire, August 6, 2001

SAN MATEO, Calif.--(BUSINESS WIRE)--Aug. 6, 2001

Pennsylvania Systems Integrator Deploys Siebel MidMarket Edition to

Increase Productivity, Improve Service

and Enhance Customer Satisfaction

Siebel Systems, Inc. (Nasdaq:SEBL), the world's leading provider of eBusiness applications software, announced today that NetComm Solutions, Inc., a leading systems integrator, has standardized its customer-facing operations on Siebel eBusiness Applications. By creating a unified, comprehensive view of customer information, NetComm Solutions will improve productivity, forecast demand with greater accuracy, and better target promotions. Siebel MidMarket Edition provides a comprehensive, integrated, multichannel eBusiness solution that allows small and medium-size companies to easily integrate their Web sites, call centers, field sales and service organizations.

NetComm Solutions' sales and service professionals are utilizing several components of the Siebel MidMarket Edition product, including Siebel Sales and Siebel Marketing. Using these products, which were deployed company-wide earlier this year, NetComm Solutions professionals can view a complete record of a customer's dealings with the company at any time, enabling them to resolve service issues faster and better capitalize on sales opportunities. As a result, customer satisfaction is increased, as callers receive more complete answers, experience less time on hold, and require fewer transfers or call backs.

NetComm Solutions is now deploying Siebel Call Center, MidMarket Edition and Siebel Service, MidMarket Edition. Prior to the deployment, NetComm Solutions professionals relied on stand-alone databases, word processing software, faxes and phone calls to capture, store and share vital customer information. Siebel eBusiness Applications standardize procedures across departments and afford service and sales professionals a shared, comprehensive view of each customer. The company anticipates a return on investment in less than six months and is estimating that Siebel eBusiness Applications will enable them to increase revenues by 15 percent in the first year and by as much as 25 percent in subsequent years.

"Siebel eBusiness Applications enable us to synchronize customer data throughout our organization," said Mark Wilson, President for NetComm Solutions. "By placing the customer at the center of everything we do, our sales and service professionals are able to work more productively, generate more revenue and earn a better profit. And because Siebel Systems' eBusiness applications software is built to work with other applications, we can continue to leverage our legacy resources."

Headquartered in Mechanicsburg, Pennsylvania, NetComm Solutions specializes in complete network-oriented solutions for business, including hardware, software, training and help desk support. With annual revenues of $15 million, NetComm Solutions serves clients in a variety of industries and partners with leading companies including Citrix, Cisco, Compaq, Microsoft/GreatPlains, Lexmark, Hewlett-Packard.

About Siebel Systems

Siebel Systems, Inc. (Nasdaq:SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness application software enabling multichannel sales, marketing and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K for the year ended December 31, 1999 and its other filings with the Securities and Exchange Commission.

Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.