AT&T Broadband Greater Chicago Market to Move Customers to Its Internet Service Beginning Tuesday

Business Wire, Dec 3, 2001

Business Editors, Telecommunications/Internet Writers

CHICAGO--(BUSINESS WIRE)--Dec. 3, 2001

Contingency Plan to be implemented for Moving Broadband Internet

Customers to AT&T-Operated Network

AT&T Broadband Greater Chicago Market is slated to migrate its high-speed data customers to the new AT&T-operated network beginning Tuesday, December 4, 2001. The migration will continue until all customers have access to the new network. This follows on the heels of the successful migration of about 330,000 cable Internet customers to AT&T's new high speed Internet network as of Monday morning, Dec. 3, less than 48 hours after the At Home Corporation shut off service for more than 850,000 AT&T customers. The At Home Corporation's action followed a decision in U. S. Bankruptcy Court to cancel cable company distribution agreements with At Home.

The customers moved to the new AT&T network, so far, reside in Oregon, Washington, and Texas. "We feel extremely confidant because of AT&T's success in other markets, that we will be able to migrate customers very quickly and very efficiently to the new network," said Patricia Andrews-Keenan, vice president of communications. "We have all the people and processes in place to begin moving our customers tomorrow.

Customers will receive a broadcast phone call (phone message if they have an answering machine) advising them that the service is being migrated. The phone message will instruct them to initiate the log-on to the new network.

AT&T Broadband has communicated with all of its high-speed cable Internet customers during the past few weeks to help them prepare for these developments.

The company will automatically issue credits to any customers who experience an interruption of service. Credits will be issued at the rate of two days credit for every day of service interruption.

All affected customers will see these changes as part of their new service:

- Email domain names will automatically change from (username)@home.com to
(username)@attbi.com. User names will stay the same;

- AT&T Broadband Internet will feature AT&T WorldNet High Speed service
content;

- Upstream and downstream speeds will be managed to provide a more consistent
broadband service and optimize the Internet experience for all of our
customers.

AT&T Broadband cable and local telephone service aren't being affected by these developments.

"We are very pleased that we will be able to migrate our customers in this accelerated time frame moving them to a reliable, high-quality network that will serve them well," concluded Andrews-Keenan.

About AT&T Broadband

AT&T Broadband, a business unit of AT&T, is the nation's largest broadband services company, providing television entertainment services to about 14 million customers across the nation. The company also provides advanced services, such as digital cable, high-speed cable Internet services and competitive local phone service. More information on AT&T Broadband services can be found at www.attbroadband.com. AT&T (NYSE:T) is the world's leader in telecommunications services and technology.

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. These include, but are not limited to, statements regarding the Company's plans, intentions and expectations. Such statements are inherently subject to a variety of risks and uncertainties that could cause actual results to differ materially from those projected. These risks include increased levels of competition, shortages of cellular handsets and other key equipment, restrictions on the Company's ability to finance its growth and other factors. A more extensive discussion of the risk factors that could impact these areas and the Company's overall business and financial performance can be found in the Company's reports filed with the Securities and Exchange Commission. Given these concerns, investors and analysts should not place undue reliance on forward-looking statements.