NightFire Supports Siebel eCommunications

Business Wire, Feb 13, 2001

Business Editors

OAKLAND, Calif.--(BUSINESS WIRE)--Feb. 13, 2001

Alliance Unites Leading eBusiness Applications to Streamline

Communications Service Fulfillment Process and Improve Customer

Satisfaction

NightFire Software Inc., a leading provider of communications infrastructure software, today announced support for Siebel eCommunications 2000.3, the most complete and comprehensive family of eBusiness applications software specifically designed for the telecommunications industry. Siebel eCommunications, now available from Siebel Systems, Inc. (Nasdaq:SEBL), the world's leading supplier of eBusiness applications software, allows organizations to manage, synchronize and coordinate all customer touchpoints including the Web, call center, field organization and distribution channels.

Siebel eCommunications is designed to meet the needs of wireline, wireless, broadband, media, cable and Internet service providers serving a broad range of end-customers, from consumers to businesses of all sizes. It offers unparalleled breadth of functionality, creating a closed loop among sales, marketing, and customer service professionals.

NightFire provides the Intelligent Interconnection Platform that enables communications service providers to more quickly and efficiently deliver voice, data and broadband access services to consumers and business customers. As a Siebel Software Partner, NightFire will work with Siebel Systems to integrate NightFire(R) PreOrder -- one of the applications in the NightFire(R) Suite -- with Siebel eCommunications to streamline the service fulfillment process. The combined solution will dramatically reduce order rejection and minimize processing costs to help carriers efficiently acquire new subscribers for broadband access and value-added services.

By combining the capabilities of the NightFire Suite with Siebel eCommunications, service providers can deploy a Web-based, self-service solution that enables customers to accurately pre-qualify, order, and check the status of broadband service orders in real-time. The joint solution optimizes the customer ordering experience by providing the highest level of accuracy with enterprise-level scalability and response time. Working with best-in-class application providers such as NightFire contributes to increased customer satisfaction and enables service providers to exploit the new loyalty and retention management, pricing management and contract management capabilities available in Siebel eCommunications.

"Siebel eCommunications sets a new industry standard for multichannel eBusiness applications," said Jerry Rudisin, president and CEO at NightFire. "Together, the NightFire Suite and Siebel eCommunications enable carriers to offer flow-through service fulfillment from the customer interface through the trading partner network. The result is an out-of-the box solution that improves order accuracy and minimizes operating costs."

"NightFire's unique expertise in interconnection solutions is driving a change in the way that communications carriers operate," said Richard Campione, Vice President and General Manager of Siebel Communications and Energy. "In the current competitive landscape, carriers that deploy technology to improve customer satisfaction will survive. The integration of Siebel eCommunications and the NightFire Suite is a best-in-class solution that enhances the customer ordering experience across all touchpoints, including the Web, to provide a competitive advantage in the new economy."

About NightFire Software Inc.

NightFire fuels the communications revolution with essential automation that enables fast, reliable and efficient fulfillment of advanced voice, data and broadband access services. Leading communications companies use NightFire's Intelligent Interconnection solutions to accelerate time-to-market of new services and increase return on investment in network equipment. Headquartered in Oakland, Calif., NightFire is a privately funded company. Primary investors include U.S. Venture Partners, Sequoia Capital, The Roda Group and New Enterprise Associates.

For more information, call 877-649-9600 or visit the NightFire Web site at http://www.nightfire.com.

Note to Editors: NightFire and Igniting the Bandwidth Explosion are registered trademarks, and the NightFire logo is a trademark of NightFire Software, Inc. All other company, brand, and product names are the trademarks or registered trademarks of their respective companies.