U.S. Robotics Corp. Selects Alorica Inc. to Provide Global Customer Care and Support Services

Business Wire, Feb 16, 2001

Business Editors & High-Tech Writers

CHINO, Calif.--(BUSINESS WIRE)--Feb. 16, 2001

HELIX by Alorica(TM) Plays Integral Role in Offering Web-Enabled

CRM Solutions to Customers Around the World

Alorica Inc.(SM), the world's foremost leader in customer care and support services, today announced it has been awarded a three-year global contract to provide complete customer interaction and support services in 28 countries as well as a three-year licensing agreement for HELIX by Alorica from U.S. Robotics Corp., the world's leading modem provider.

In partnership with U.S. Robotics, Alorica provides a total service solution that includes technical support, customer service, global service logistics and repair services. Alorica manages the process with HELIX by Alorica(TM), an award-winning, Web-based customer relations management (CRM) software that integrates call tracking, e-mail management, logistics and repair services, knowledge management and online reporting throughout the world.

"Alorica brings a unique blend of technology expertise and superior-quality service that is particularly beneficial to a quality-focused company like ours," said Van Andrews, CEO of U.S. Robotics. "Together, U.S. Robotics and Alorica continue to provide our customers with state-of-the-art products and customer care around the world."

"We are tremendously excited that U.S. Robotics sees real value in partnering with us," said Andy Lee, CEO of Alorica(SM). "We are constantly innovating new processes, like our one-stop solution, to help our partners run their businesses more smoothly and cost-effectively."

With this partnership, U.S. Robotics will be able to decrease operation costs by approximately 20 percent while increasing reporting capabilities that allow executives and customers to react to important issues faster then ever. Alorica provides U.S. Robotics service and support in Europe, North America and Asia.

About U.S. Robotics

U.S. Robotics is the world's leading modem provider, bringing the Internet to millions of homes and businesses around the world. For three decades, U.S. Robotics has been at the forefront of modem technology, and in the 1990s was the first to boost analog modem speeds to the V.90 56K standard. They also lead the way with the new V.92 56K modem standard.

U.S. Robotics has re-emerged as an independent company and will continue its tradition of making the most reliable, simple and innovative Internet access solutions available. All U.S. Robotics resources -- from engineering to customer support -- are dedicated to fulfilling that commitment. U.S. Robotics is a privately held company with headquarters in Schaumburg, Ill.

About Alorica Inc.

Alorica is the world's first and only complete CRM service provider that delivers fully integrated customer interaction management, service logistics, depot and onsite repair services and total e-commerce solutions.

Alorica manages the process with HELIX by Alorica(TM), an award winning Web-based customer service software that provides real-time Web-based reporting throughout the world. Alorica's products and services are sold worldwide in more than 30 countries through Alorica's exclusive channel of strategic partners.

With headquarters in Chino, Alorica has more than 1,500 employees worldwide. Currently, Alorica provides fully integrated after sales service and support for companies such as American Express, NEC, Packard Bell, and eMachines Inc.

Note to Editors: Alorica Inc. Helix by Alorica(TM) and the Alorica logo are trademarks of Alorica Inc.(SM) and/or its affiliates in the United States and other countries. All other trademarks mentioned in this document are the property of their respective owners.