Interactive Intelligence Releases Major Upgrade to Software-Based Predictive Dialing Product; Upgraded Interaction Dialer Product Targets Distributed Contact Centers

Business Wire, Feb 20, 2001

Business Editors & High-Tech Writers

INDIANAPOLIS--(BUSINESS WIRE)--Feb. 20, 2001

Interactive Intelligence Inc. (Nasdaq:ININ) released a major upgrade last week to its add-on predictive dialing product called Interaction Dialer(TM).

The upgraded product, Interaction Dialer version 1.3C, will give contact centers multi-server campaign support, new campaign monitoring capabilities and other enhanced features.

Interaction Dialer was originally released in the Fall of 1999 to help outbound and blended contact centers operate more efficiently with features such as power, preview, and predictive dialing, single and multi-site campaign management, graphical script development and call blending.

The upgraded version of Interaction Dialer adds many new features, including the ability to support outbound campaigns across multiple distributed dialer servers. This new capability gives contact centers a centralized location for campaign management and administration, regardless of whether the servers are located on the same premises or geographically dispersed.

Another important feature of the new Interaction Dialer is real-time statistics display. Campaign and agent statistical information are displayed in real-time on the new Interaction Dialer statistics screen. Campaign managers can utilize multiple regions of the new display to assess the performance of any specific campaign, or agent, in real-time as the campaign is in progress.

Other enhancements to Interaction Dialer include improved reporting capabilities, enhanced call list record distribution, a new pause campaign feature and additional improvements to statistics displays.

"Interaction Dialer version 1.3C gives distributed contact centers the ability to more efficiently manage and track campaigns," Dr. Donald E. Brown, president and CEO of Interactive Intelligence said. "Even large campaigns can be easily supported regardless the location of agents or supervisors. This means better use of resources and improved quality assurance."

Interaction Dialer is an add-on product to Interactive Intelligence's Customer Interaction Center(TM) (CIC), a comprehensive interaction management solution that transforms call centers into multimedia contact centers. CIC is an open, software-based, "all-in-one" solution designed to replace PBXs, automatic call distributors, interactive voice response systems and other proprietary communication devices.

CIC and Interaction Dialer enable skills-based routing to be applied to outbound calls, messages or prompts to be played prior to calls being routed to an agent and even "agent-less" campaigns to be initiated for message playing, e-mail or fax blasting.

For more information about Interaction Dialer, please visit http://www.inin.com/Products/ProductsOverview/dialer.html. For information about the purchase of Interaction Dialer, please contact Interactive Intelligence at (317) 872-3000 or info@ININ.com.

About Interactive Intelligence Inc.

Interactive Intelligence Inc. (Nasdaq:ININ) is a developer of interaction management software designed to automate virtually every aspect of business communications. The company was founded in 1994 and, today, has a worldwide customer base of more than 600 companies. Based on an open, unified platform, the Interactive Intelligence product line offers a flexible and affordable solution to contact centers, e-businesses, enterprises and service providers. The Interactive Intelligence product line is subject to numerous United States and international patents pending. The company is headquartered in Indianapolis with European headquarters in France and Asia Pacific headquarters in Japan. Interactive Intelligence can be reached at 1 317.872.3000 or www.ININ.com.

This release contains certain forward-looking statements that involve a number of risks and uncertainties. Among the factors that could cause actual results to differ materially are the following: rapid technological changes in the industry, volatility in the market price of the company's common stock; the company's ability to achieve profitability, to manage successfully its growth and increasingly complex third party relationships, to maintain successful relationships with its current and any new resellers, to maintain and improve its current products and to develop new products and to protect its proprietary rights adequately; and other factors described in the company's SEC filings, including the company's latest annual report on Form 10-K and its quarterly reports on Form 10-Q.

Copyright(c) 1994 - 2001 Interactive Intelligence Incorporated. All rights reserved. Interactive Intelligence(R), Enterprise Interaction Center(R), EIC(TM), Interaction Center(TM), Interaction Center Platform(TM), Customer Interaction Center(TM), CIC(TM), Service Interaction Center(TM), SIC(TM), Interaction Recorder(TM), Interaction Dialer(TM), Interaction Director(TM), e-FAQ(TM), Wireless Interaction Client(TM) and Mobilite(TM) are all trademarks or registered trademarks of Interactive Intelligence, Inc. All other products and company names should be considered servicemarks or trademarks of their respective companies.